IT Solutions Analyst CRM at Schluter Systems L.P

The IT Solutions Analyst is responsible for developing and integrating application services and features that support the organizations global strategy and vision with focus on customer experience and relationship management. This role translates business needs into scalable value-driven technical solutions ensuring alignment with enterprise goals and desired outcomes. The solutions analyst collaborates with teams to configure implement and optimize application services that enhance operational efficiency support innovation and drive continuous improvement.RESPONSIBILITIES Design and configure value-driven application features and functionalities that align with business needs. Develop and implement technical solutions including hotfixes and bug resolutions ensuring minimal disruption to operations. Integrate emerging technologies and innovations into solution engineering to maintain modern relevance and scalability. Collaborate with operational teams to coordinate and execute feature and service releases. Support the planning and execution of feature implementations across other global solutions teams. Coordinate technical service changes in alignment with IT service management practices. Compose and maintain detailed application service documentation including system diagrams and user manuals.RequirementsRequired: Bachelors (BAS) degree in Information Technology Business Technology or a related field or equivalent experience 5 years of senior-level experience designing developing and administering enterprise-level IT solutions Hands-on experience with Customer Relationship Management (CRM) systems and concepts Strong verbal and written communication skills Fluent in the English language (both written and spoken) Experience with Advanced technical administration and design for enterprise solutions Demonstrated ability to work in a structured process-driven environment Commitment to following established policies procedures and standards Strong interpersonal skills with the ability to work both independently and within cross-functional teams. Strong project management skills with the ability to manage multiple tasks and priorities simultaneously. Ability to travel both domestically and internationally.Preferred: Salesforce Certified Advanced Administrator Certification ITIL 4 Foundations certification AgilePM FoundationCOMPANY BENEFITS Competitive Compensation Generous Paid Time Off 10 Paid Holidays Medical Dental & Vision Insurance Biannual Bonus Program 401k with Company Match Company Paid Life Insurance Annual Reviews and Merit Based Raises Room for Advancement and Career GrowthCOMPANY DESCRIPTIONSchluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit. Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter Founder Are you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.#SSINDSalary Description$80000 - $120000/year depending on experienceRequired Experience:IC Key Skills IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S/4HANA,SDLC,Oracle Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 80000 - 120000