IT Supervisor Operations at JABIL CIRCUIT, INC

How will you make an impact?

• As the IT Supervisor Operations, you will lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement.
• You will ensure that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately.
• You will assign personnel to various operations and direct their activities and reviews and evaluate work and prepare performance reports.
• You will also interact with peers and customers on a regular basis focusing on business processes and business systems.

What will you do?

• Participate in Recruitment of IT support personnel.
• Training of site and corporate tools, processes, and service delivery.
• Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc.
• Participation in metrics management and performance of IT support and services.
• Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services.
• Participate in and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data.
• Compliance with regulatory requirements, Security policies, and SOX related activities.
• Schedule personnel job duties to provide necessary coverage.
• Participate in the exchange of ideas and information within the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Provide regular updates to appropriate managers.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer innovative ideas and suggestions for improvement.
• Identify and implement new practices and processes that are "best in field."
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e., Security, Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
• Understand and embrace the business and IT strategic direction.
• Understand business processes and business tools in the current environment.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Engage with customers to evaluate issues and opportunities for improvement.
• May perform financial related duties as directed by supervisor.
• Project Management as required.
• May perform other duties and responsibilities as assigned.

How will you get here?

• Demonstrated leadership experience.
• Project management experience
• Interpersonal skills in collaborating with the customer, management, and technical teams in a "initiative-taker" role.
• Excellent written and verbal communication skills
• Strong attention to detail
• SAP knowledge

Education:

• Bachelor's Degree preferred.
• Or an equivalent combination of education, training, or experience.

Experience:

• 2-3 years' work-related experience required.
• Minimum of 1-2 years management experience preferred.
• ITIL experience preferred

Working Conditions:

• Regular business hours + on call. Some additional hours may be required.
• Travel requirements: Domestic and/or International, up to 10%.
• Climate controlled office environment during normal business hours.

Physical Requirements:

• Sitting
• Walking
• Standing
• Bending/Squatting/Stooping
• Reaching
• Balancing
• Twisting
• Crawling
• Hands in water
• Kneeling
• Data Entry/Typing
  

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities