IT Suport Analyst at Gulf Coast Automation Group

Job Title:IT Support AnalystPrimary Location: Boston MA -on site 5 days a weekPosition Type:Full-Time OverviewTalentFish is casting a line for an IT Support Analyst. This is a full-time role in Boston MA. The IT Support Analyst provides comprehensive technology support to attorneys legal professionals and staff across the firm. Acting as the first point of contact for all IT-related issues this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment.What You Bring to the Role (Ideal Experience)35 years of IT support experience in a law firm environment (preferred)Strong knowledge of Windows 10/11 Microsoft 365 Teams Citrix and VPN technologiesFamiliarity with legal applications such as iManage and IntappExcellent problem-solving skills with the ability to resolve issues under pressureStrong customer service orientation with outstanding communication skillsAbility to work independently and collaboratively while maintaining professionalism and confidentialityFlexibility to work extended hours or weekends as business needs requireIdeal candidates will have held roles long term in law firms or professional service organizations What Youll Do (Skills Used in this Position)Serve as the primary contact for IT support through phone email and ticketing systems (approximately 90% remote with occasional in-office coverage)Provide timely and professional troubleshooting for desktops laptops mobile devices printers conferencing technology and network connectivitySupport core firm applications including Microsoft 365 Teams Zoom Citrix VPN and legal-specific tools (iManage Intapp)Deliver high-touch white glove support to attorneys partners and executive staffSet up configure and maintain equipment for new hires office moves and visiting attorneys; assist with AV and conference room technologyDocument all work performed in the firms ticketing system and contribute to the Knowledge BaseMaintain and track IT assets peripherals and loaner equipmentCollaborate with IT colleagues to escalate complex issues while maintaining ownership until resolutionProvide after-hours or on-call support as required to meet business and client demands Compensation InformationThe expected salary range for this position is $70000 $88000 annually depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance 401(k) and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.This role requires authorization to work in the U.S. without current or future visa sponsorship.All offers are contingent upon the completion of a background check which may include but is not limited to reference checks education verification employment verification drug testing criminal records checks and any required certifications or compliance requirements based on the end clients background check policies and applicable laws.TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI video screening and our unique platform. TalentFish focuses on providing the best employee consultant and client experience possible.At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity! Key Skills IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S/4HANA,SDLC,Oracle Employment Type : Full Time Experience: years Vacancy: 1