IT Support Engineer at Hyperion Managed Services

IT Support EngineerJoin a Future-Focused Managed Services TeamAre you an experienced IT professional ready to take the next step in your career Do you want to work for a forward-thinking organization that values collaboration innovation and continuous professional growthHyperion Managed Services is seeking a skilled IT Support Engineer to join our team this role you will help identify opportunities for improvement implement secure and scalable technical solutions and play a key part in enhancing our clients operational efficiency.Why Youll Love Working with UsCompetitive salary based on experience and certificationsPerformance bonuses commission opportunitiesMileage reimbursementGenerous paid time offCertification and ongoing education reimbursement401(k) with company matchHealth insurance with company contributionLife insurance and long-term disabilityClear pathways for professional advancementA collaborative learning-focused team cultureWhat Youll DoRespond to and resolve support tickets through our help desk platformTroubleshoot diagnose and remediate issues across modern IT infrastructureSupport and participate in planning and deployment of client projectsAssist with onboarding new clients ensuring secure documented and seamless transitionsFollow established workflows and contribute to continuous improvement of processesComplete documentation reports and project tasks with accuracy and timelinessAdvocate for security best practices and help clients adopt modern technologies (cloud MFA/SSO automation etc.)What Makes You a Great FitCurrent industry certifications (Microsoft Cisco CompTIA or equivalent)Strong understanding of modern security frameworks (Zero Trust MFA enforcement EDR solutions)3 years of experience with a Managed Service Provider (MSP) environmentProficiency with Windows macOS and common business applicationsExperience supporting cloud platforms such as Microsoft 365 and AzureAbility to explain technical concepts clearly to non-technical usersBachelors degree in Information Technology or related field (preferred)Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred)Keen attention to detail excellent documentation habits and a passion for continuous learningAbout Hyperion Managed ServicesHyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services Support Cybersecurity and IT Consultingacting as the IT department for our clients and partnering with larger organizations on complex initiatives.To learn more visit . Key Skills Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis Employment Type : Full-Time Experience: years Vacancy: 1