IT Support Engineer (Summer Intern) at RR Donnelley

RRD is looking for an eager enthusiastic & dynamic student to join our team in Durham NC next Summer as an IT Field Services Intern!  ***THIS IS AN ONSITE POSITION*** RRD is a global integrated communications provider enabling organizations to create manage deliver and optimize their multichannel marketing and business communications. We serve large fragmented markets experiencing tremendous changes in the ways in which organizations communicate with their target audiences utilizing both print and digital channels. We have an extensive customer base across industries in virtually every private and public sector an unmatched portfolio of capabilities a proven management team and the financial flexibility allowing investments in innovative technologies and growth opportunities to meet communications challenges. Job SummaryProvide end user computing support to a decentralized user community.  Collaborate and participate in the configuration installation and deployment endpoints including hardware and software as it relates to current refresh initiatives as well as resolution to issues arising with existing fleet of hardware including windows 10 remediation.  Maintain accurate records of all assets within supported ITSM toolset. Responsibilities:Installation and configuration of endpoints following documented processes as it related to existing refresh initiatives.Participate in migration initiative to upgrade existing endpoint fleet from Windows 10 to Windows 11 as directed.Provide end user support on areas of responsibility following document processes and procedures in adherence to corporate policies.Provide accurate record keeping of all assets (additions/changes/deletions) in accordance to existing asset management protocol within corporate ITSM toolset (ServiceNow)Distribute software and application installs in alignment with software install policies to ensure proper licensing.Troubleshoots any technical difficulty with hardware and software issues Internet network applications configurations and peripheral equipment as assigned through Corporate ITSM toolset including timely updating and closing tickets.Performs other related duties and participates in special projects as assigned. Qualifications : Must be pursuing an Associates or Bachelor  degree from an Accredited University or College in discipline related to functional work described above.Familiarity with Google (Gmail Docs Site Groups) is an assetPossess a good working knowledge of Microsoft Windows Operating System (preferably Windows 10 and Windows 11) and Microsoft Office Suite of applicationsBasis knowledge of network infrastructures including switches hubs and patch cabling.Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.Able to apply excellent functional computer knowledge in utilizing Microsoft Windows MAC or other technical tools in completing assignments.Previous experience in troubleshooting software installations is an asset.Possess strong analytical and organizational skills and the ability to multitask between projects including attention to accuracy and details.Ability to work in a geographically dispersed team environment with positive attitude and an appreciation for strong customer service skills.Additional Information : The rate of pay for this role at the noted location is $24.00 / addition to base pay depending on the role the total compensation package may also include overtime shift differential call-in and stand-by pay. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.RRD is an Equal Opportunity Employer including disability/veteransRemote Work : NoEmployment Type : Full-time Key Skills Microsoft Office,Public Relations,Google Docs,Data Collection,MailChimp,Microsoft Word,Dermal Fillers,Microsoft Powerpoint,Research Experience,Microsoft Excel,Adobe Photoshop,Writing Skills Experience: years Vacancy: 1