IT Support Help Desk at InstantServe LLC

Job Title: IT Support / Help Desk Technician (Remote for CO residents )6 Months Contract Qualifications:Help Desk & Customer SupportActive Directory AdministrationComputer Networking FundamentalsTroubleshooting & Analytical SkillsIT Support / Technical Support ExperienceStrong Customer Service BackgroundRole OverviewAs part of the Information Technology Services (ITS) team the consultant will support end users by diagnosing and resolving hardware software and networking issues. The role involves direct interaction with customers and vendorsboth over the phone and in personto ensure timely issue resolution. Responsibilities also include supporting a large distributed environment consisting of approximately 2800 desktops 100 laptops and 400 networked printers/multi-function devices across various locations.Key Duties & ResponsibilitiesDesktop Support & DeploymentPerform imaging deployment and maintenance of workstation devices.Extensive experience with GHOST 8.0 required; familiarity with FOG (Free Open Ghost) is a plus.Troubleshoot and resolve PC hardware and software issues using diagnostic tools.Rebuild machines restore configurations and ensure user-specific settings are properly applied.Install and support software releases ranging from basic to moderately complex.Technical TroubleshootingIdentify diagnose and resolve workstation application and peripheral problems.Initiate repairs by coordinating with vendors when needed.Install maintain and modify network components PC hardware and related software.Network & Systems SupportAssist with implementation and upgrades of system and network hardware/software.Install and configure terminal emulation tools for host connectivity.Provide LAN support across multiple user locations.General ResponsibilitiesDeliver exceptional customer service and maintain clear communication with end users.Document work performed and ensure ticketing records are updated.Perform related IT support tasks as needed.Qualifications : Active Directory AdministrationExtensive experience with GHOST 8.0 required; familiarity with FOG (Free Open Ghost) is a plus.Additional Information : Why Join UsInstantServe  offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation opportunities for professional growth and a supportive team culture. All your information will be kept confidential according to EEO guidelines.Remote Work : YesEmployment Type : Contract Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Experience: years Vacancy: 1