IT Support Specialist 5 (Specialist 5, IT Support) at Redwire Space

Where dreams and reality collide and the output is, out of this world. At Redwire Space, we are a team of dreamers and doers. Where the impossible becomes possible, and every day is an opportunity to learn and get one step closer to knowing the unknown. Join us on our mission to expand humanity's presence in space. Summary Redwire Space Solutions, LLC has a current opportunity for an IT Support Specialist, level 5 role as a part of the IT Service Team located at our facility in Longmont, CO. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems. ResponsibilitiesServe as the Serve as the first point of contact for internal staff seeking technical assistanceRespond to events / problems and record their resolution in help desk ticketing softwareBasic administration of a hybrid environment with both Active Directory and Azure AD resourcesProvide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipmentAssist in imaging, creating new hire accounts, and Termination processesCommunicate clearly with customers and provide regular updates, status and informationPerform limited maintenance on servers and critical laboratory and testing systemsPass on any feedback or suggestions by users or management to the appropriate teamDetermine process improvements, best practices, and develop new processesTypical Week: 85% escalated desktop/app support, 10% Windows server/network support, and 5% admin/meetings. Ideal ExperienceBachelor's degree, with a minimum of two or more years' experience in IT or similar role in a Managed Services Provider environment. Willing to consider relevant work experience in lieu of degreeMicrosoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certificationExperienced in desktop operating systems such as Windows 10, 11, macOS, and LinuxExperienced configuring, supporting, troubleshooting and administering Windows workstations Experienced troubleshooting hardware and software issues through remote control softwareSupport a hybrid environment with both Active Directory and Office365 resourcesMust have current CompTIA Security+ certification, or willing to obtain within 90 days of employmentSome travel may be required Desired SkillsSelf-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight, with a focus on customer serviceExcellent communication, collaboration, and problem-solving skillsSome ability to configure, support, troubleshoot and administer Linux and/or MacOS workstationsExperience with iOS and Android mobile operating systemsCompTIA Network+, Microsoft Certified: Azure Administrator) are a plusExperienced with Microsoft Teams architecture, features, and functionalitiesSolid understanding of computer systems, mobile devices, and other tech productsMotivation and drive to develop yourself personally and professionallyIdentify and suggest possible improvements on proceduresAbility to obtain a US Government Security Clearance Pay Range$36/hr.- $49/hr. Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence. Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles. Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here