IT Support Specialist I at Converse University

SUMMARY OF POSITION: Reporting to the CIO the IT Support Specialist I provides first level support through a courteous helpful unbiased and professional manner to students faculty and staff by installing maintaining and repairing all university supported hardware and software. Troubleshoot computer application network and printer related problems determine problem source and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution.ESSENTIAL DUTIES/ NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:Computer (80%)Install maintain and troubleshoot all internal and external software for Converse systems and peripheral devices including but not limited to Windows and Mac devices laptops handheld devices and digital media devices.Troubleshoot and assess risk and provide solutions related to malware removal and anti-virusResolvehelpdeskticketsforfacultystaffandstudentsinaprofessionalandtimelyInstall troubleshoot and problem resolution for standard and customized software andUpdate and maintain accurate data and inventory of all devices assets software and licenseMust communicate with internal and external customers in a positive solution-orientedResponsible for communicating with outside vendors to procure pricing estimates on software and hardware on behalf of Converse.Tracking and routing problems and requests and document resolutionsIdentifying and escalating situations requiring urgent attentionTesting equipment that has been repaired prior to returning the equipment to the userMentor student workersProvide documentation and knowledge-based articles on deployment policies and procedures Multimedia (20%) (not limited to: projectors smart boards document cameras mixers)Set-up and tear down equipment for special eventsInstalling and maintaining all multimedia equipment when feasibleProvide assistance to departments and offices of the university with multimedia related issuesMaintain and update documentation on all multimedia equipment JOB QUALIFICATIONS:Minimum qualifications:BachelorsDegreeinInformationTechnologyComputerScienceorrelateddisciplineequivalency in other degree certificates and 6 months-1 year of experience are accepted. Preferred Qualifications:Proven experience as an Intern in technology related field Helpdesk Technician or similar Minimum of 1 year experience preferred.Experience with Windows and Mac devices Knowledge/Skills/Abilities:Ability to provide technical support to usersAbility to explain technical concepts in non-technical terms to faculty staff and studentsBe knowledgeable and keep current by reading interpreting and applying information on technological changes and updatesKnowledge of computer hardware and softwareBasic network connectivity troubleshootingSkill to prepare clear and concise written communicationsAbility to research technical manuals and guides to respond to user questions; prioritize requests organize schedule and coordinate a variety of activities and projectsAbility to learn new software and hardware packagesAdapt to changes in technologyWork independently and as a team memberWell-grounded philosophy of honesty integrity and respectDemonstrated ability to establish and maintain effective and collaborative working relationships with various constituents including both internal to the organization and with the publicAbility to work with and engage a diverse group of peopleAbility to work independently yet value and support a team-based environmentDemonstrated professionalism and positive attitude GUIDELINES AND SUPERVISION: The IT support specialist I reports to the CIO and operates as part of the CT team but executing work for faculty staff and students at Converse University. Under general supervision this specialist responds to and diagnoses problems through discussions with users. Work is characterized as solving known issues that can be escalated to a higher level when necessary (mid-level). The work will be completed in an independent way. The Specialist will oversee student workers.Work Schedule:Monday-Thursday 8:00-5:00 Friday 8:00-1:00Display a willingness to work additional hours during the week and/or weekend if required.Licenses: NADISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.We believe that a diverse faculty and staff are essential to achieving academic excellence; thus we strongly encourage applications from candidates from all racial ethnic and cultural backgrounds.Required Experience:IC Key Skills Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines Employment Type : Full-Time Experience: years Vacancy: 1