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IT Support Specialist II at MI Windows and Doors

MI Windows and Doors Nokomis, FL $71+/hour
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JOB DESCRIPTION

Job Description

IT Systems Support Specialist II

PGT Innovations (Part of MITER Brands)
Venice, FL - Onsite

️ Local candidates only. Relocation is not supported for this role, including self funded relocation. Manufacturing industry experience is required.

Compensation & Schedule

  • Pay Range: $71, - $88, (depending on experience)
  • Shift: Monday-Friday, 1:00 PM - 10:00 PM

    • About MITER Brands

    MITER Brands-home to industry leading names such as Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations-is one of the nation's largest manufacturers of high quality vinyl windows and patio doors. With manufacturing facilities across the , we support builders, contractors, and homeowners through innovation, reliability, and operational excellence.

    Role Overview

    The IT Systems Support Specialist II provides front line and Tier 2 technical support in an active manufacturing environment. This role is critical to ensuring uptime, performance, and reliability of end user devices, enterprise applications, and production critical systems. You'll partner closely with operations and support teams to keep manufacturing technology running smoothly.

    This is a fully onsite role in Venice, FL and requires prior experience supporting IT systems within a manufacturing or production setting.

    Key Responsibilities

  • Provide Tier 2 end user support via phone, email, and in person
  • Install, configure, and maintain:Desktops, laptops, printers, scanners, mobile devices, and peripherals
  • Troubleshoot and resolve hardware, software, and connectivity issues
  • Support and maintain PCs tied to manufacturing equipment, including backup and disaster recovery support
  • Manage user accounts in Microsoft Entra ID, Microsoft Office 365, and other enterprise systems
  • Document incidents and resolutions in the IT ticketing system
  • Support onboarding/offboarding (device setup, access provisioning)
  • Maintain IT asset inventory and manage equipment lifecycle
  • Escalate issues per ITIL incident management guidelines
  • Contribute to IT projects, system upgrades, and process improvements
  • Ensure compliance with IT policies, data security, and privacy standards

    • Required Qualifications

    Education & Experience

  • Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred)
  • Minimum 5 years of customer facing IT support experience
  • Required: Prior IT support experience in a manufacturing or industrial environment

    • Location Requirement (Important)

  • Must be local to the Venice, FL area
  • Relocation is not supported for this role, including self funded relocation

    • Technical Skills

  • Strong proficiency with Windows operating systems, Microsoft Entra ID, and Office 365
  • Experience supporting iOS and Android devices (smart scanners, tablets, phones); SOTI MDM a plus
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience with remote support tools and ticketing systems
  • N able and ServiceNow experience a plus

    • Certifications (Preferred)

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation

    • Work Environment

  • Combination of office and manufacturing floor environments
  • Willingness to work outside standard hours, including on call and occasional weekends
  • Occasional travel between company locations may be required

    • ️ Physical Requirements

  • Ability to lift up to 50 lbs
  • Ability to walk, stand, or sit for extended periods

    • Ready to Make an Impact?

    If you're an experienced IT professional who thrives in a manufacturing environment, values stability, and enjoys being the go to technical partner for operations-we'd love to hear from you.

    Apply today to join MITER Brands and support the technology behind our high performance manufacturing operations.

    What We Offer

    Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

    - Three comprehensive Medical plan options

  • Prescription

  • Dental

  • Vision

    • - Company Paid Life Insurance

    - Voluntary Life Insurance

    - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

    - Company-paid Short-Term Disability

    - Company-paid Long-Term Disability

    - Paid time off (PTO) and paid Holidays

    - 401k retirement plan with company match

    - Employee Assistance Program

    - Teladoc

    - Legal Insurance

    - Identity Theft Protection

    - Pet Insurance

    - Team Member Discount Program

    - Tuition Reimbursement

    - Yearly Wellness Clinic

    MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

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