IT Support Specialist II at MI Windows and Doors
JOB DESCRIPTION
Job Description
IT Systems Support Specialist II
PGT Innovations (Part of MITER Brands)
Venice, FL - Onsite
️ Local candidates only. Relocation is not supported for this role, including self funded relocation.
Manufacturing industry experience is required.
Compensation & Schedule
Pay Range: $71, - $88, (depending on experience)
Shift: Monday-Friday, 1:00 PM - 10:00 PM
About MITER Brands
MITER Brands-home to industry leading names such as Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations-is one of the nation's largest manufacturers of high quality vinyl windows and patio doors. With manufacturing facilities across the , we support builders, contractors, and homeowners through innovation, reliability, and operational excellence.
Role Overview
The IT Systems Support Specialist II provides front line and Tier 2 technical support in an active manufacturing environment. This role is critical to ensuring uptime, performance, and reliability of end user devices, enterprise applications, and production critical systems. You'll partner closely with operations and support teams to keep manufacturing technology running smoothly.
This is a fully onsite role in Venice, FL and requires prior experience supporting IT systems within a manufacturing or production setting.
Key Responsibilities
Provide Tier 2 end user support via phone, email, and in person
Install, configure, and maintain:
Desktops, laptops, printers, scanners, mobile devices, and peripherals
Troubleshoot and resolve hardware, software, and connectivity issues
Support and maintain PCs tied to manufacturing equipment, including backup and disaster recovery support
Manage user accounts in Microsoft Entra ID, Microsoft Office 365, and other enterprise systems
Document incidents and resolutions in the IT ticketing system
Support onboarding/offboarding (device setup, access provisioning)
Maintain IT asset inventory and manage equipment lifecycle
Escalate issues per ITIL incident management guidelines
Contribute to IT projects, system upgrades, and process improvements
Ensure compliance with IT policies, data security, and privacy standards
Required Qualifications
Education & Experience
Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred)
Minimum 5 years of customer facing IT support experience
Required: Prior IT support experience in a manufacturing or industrial environment
Location Requirement (Important)
Must be local to the Venice, FL area
Relocation is not supported for this role, including self funded relocation
Technical Skills
Strong proficiency with Windows operating systems, Microsoft Entra ID, and Office 365
Experience supporting iOS and Android devices (smart scanners, tablets, phones); SOTI MDM a plus
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with remote support tools and ticketing systems
N able and ServiceNow experience a plus
Certifications (Preferred)
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation
Work Environment
Combination of office and manufacturing floor environments
Willingness to work outside standard hours, including on call and occasional weekends
Occasional travel between company locations may be required
️ Physical Requirements
Ability to lift up to 50 lbs
Ability to walk, stand, or sit for extended periods
Ready to Make an Impact?
If you're an experienced IT professional who thrives in a manufacturing environment, values stability, and enjoys being the go to technical partner for operations-we'd love to hear from you.
Apply today to join MITER Brands and support the technology behind our high performance manufacturing operations.
What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
Prescription
Dental
Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.