IT Support Specialist - Manufacturing at QualiTech

IT Support Specialist - Manufacturing

Q uali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values. World Class Customer Service Uncompromising Quality Family Feel/Professionally Run QualiTech is looking for a proactive, customer focused IT Support Specialist who will play a key role in supporting technology for both our offices and our manufacturing operations. From troubleshooting office workstations to maintaining essential shop floor hardware, you'll ensure employees across the company have the tools they need to stay productive. If you enjoy a mix of traditional office support and fast paced, hands on manufacturing tech challenges, this role offers variety, visibility, and the opportunity to make a daily impact. Manufacturing & Warehouse Support:

• Provide on site IT support to manufacturing teams and production staff
• Troubleshoot and maintain wireless handheld devices (Zebra/Honeywell)
• Support industrial printers, barcode scanners, and labeling systems
• Respond quickly to device and connectivity issues that impact production uptime
• Assist with imaging, configuring, and deploying shop floor hardware

Office Support:

• Provide day to day technical support for office employees across all departments
• Support Windows PCs, laptops, monitors, docking stations, and peripherals
• Support Microsoft 365 applications, Teams collaboration tools, and standard business software
• Assist with onboarding/offboarding, user account setup, and equipment deployment
• Ensure reliable connectivity, printing, and conference room technology
• Perform routine updates, device health checks, and asset management
• Assist with basic infrastructure and application support

General Responsibilities:

• Document procedures, solutions, and troubleshooting steps
• Manage updates, patches, and device health monitoring
• Collaborate with IT and Operations to enhance stability and reliability
• Assist with other infrastructure and application initiatives
• Take ownership of issues and follow through to resolution

What We're Looking For:

• 1-3 years of IT support experience (office and/or manufacturing environments welcome)
• Experience supporting handheld devices, scanners, and label printers
• Strong troubleshooting skills with Windows devices, peripherals, and office technologies
• Excellent communication and customer service approach
• Ability to work independently on a busy factory floor and office environment.
• Ability to perform hands on technical tasks such as device repair, cabling, or equipment setup

Bonus Skills:

• Zebra device experience
• Experience with Tasklet Mobile WMS MDM tool
• Industrial printing systems
• NinjaOne or other RMM tools

Growth Opportunities: You'll have opportunities to build your skills:

• Gain Experience with Dynamics 365 ERP
• Gain Experience with Microsoft Power Platform: Power BI, Power Automate, & Copilot Studio
• Gain Experience with Manufacturing IT systems
• Grow your Experience on Infrastructure projects

Why You'll Love Working at QualiTech:

• A hands on role where your work directly impacts production success
• Supportive, collaborative IT team
• Exposure to both manufacturing and enterprise technologies
• Competitive compensation and benefits
• Stable, people oriented work environment

What Defines Success Here:

• World Class Customer Service - listening, helping, following through
• Uncompromising Quality - doing it right the first time, improving continuously
• Family Feel, Professionally Run - teamwork, trust, humility, and accountability
• Adaptability & Problem Solving - staying flexible and breaking down challenges
• Technical Excellence - keeping our technology running at its best

Work Environment:

• Split between production floor and office settings
• Routine use of PPE on the manufacturing floor
• Ability to lift up to 25 lbs and perform repetitive hand/arm movements

If you're excited to support the technology that powers real time manufacturing and you enjoy being the person people know they can count on, we'd love to meet you.

Compensation details: 0

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