IT Support Specialist (Remote) at Excelraise

Core Job Details Job ID: 8781 Job Title: Computer Operator Client: State of South Carolina-Clemson University ***Role is 100% remote*** ***Candidate must be a CURRENT SC resident*** Job Description: This project includes making federally mandated changes for the Medicaid system of sc. This position will perform monthly billing extraction from SolarWinds, excel and transpose the data for billing. Automate the tasks as much as possible. Other duties to include maintaining executive dashboard and provide tier 1 support for BMC footprints ticketing system. Responsibility: The computer operation role will be responsible for gathering infrastructure data and assisting with updating excel spreadsheets to be shared with mits billing department. Also manage and support the mits interactive dashboard. And asset management tasks. Assist with documenting the process of each of the tasks. Document, update and verify the steps in collaborating with the tech writer. As a tier1 support team member, serve as backup to footprints administrator. Collaborate with footprints ticketing administrator to make necessary changes to forms, workspaces and develop faqs. Communicate effectively in both written and spoken communication. Work collaboratively with clemson staff and other contracted staff. Basic Qualifications: Microsoft excel, Microsoft power bi, BMC footprints ticketing system, collaboration, communication. Bachelor’s degree or high school with 2 years of experience Preferred Qualifications: Previous experience with participating in software upgrade, change and release management procedures. Job Location: Columbia, SC 29201 Job Duration: 12 months with possibility of Extension Job Category: Computer Operator Job Occupations: ***Role is 100% remote*** ***Candidate must be a CURRENT SC resident*** ***Interview Process: 1 round, virtual*** Job Industries: Information Technology