IT Support Technician II at First National Bank Texas

Job Description Provide senior-level technical support across corporate and branch locations for First Community Services and its supported organizations
Serve as a technical escalation point for IT Support Technicians
Proactively identify recurring incidents and inefficiencies and take initiative to implement lasting solutions through process improvements, automation, or documentation.
Manage assigned incidents in ServiceNow across a range of hardware and software break/fix issues
Analyze technology in assigned locations for proper functionality and decision needs and upgrades
Purchase equipment within assigned level of authority
Manage assigned projects including lifecycle management of PCs, peripherals, and other infrastructure, new branch installations, and software rollouts such as Windows feature updates or application deployments/updates
Independently lead and successfully complete location installations
Identify, diagnose, and replace components such as RAM, storage drives, and UPS batteries
Provide endpoint management using Remote Management & Monitoring (RMM) tools such as MECM, NinjaOne, or similar
Travel within the assigned region for on-site troubleshooting and hardware installation
Act as remote hands for other First Community Services departments including physical inspection of ATMs, network equipment replacement, and inspection and troubleshooting of alarm systems
Participate in the on-call rotation and Disaster Recovery activities
Travel up to 75% for certain regions
Regular and predictable attendance and punctuality
Other duties as assigned.

Position level is dependent upon experience and tenure

Physical Requirements:
Must be able to position self in tight spaces and perform overhead and under desk work
Occasional use of a ladder required
Ability to lift and carry up to 75 pounds

FNBT is an equal opportunity employer.