IT Support Technician (NY) at WheelHouse IT

Join Our Thriving Team as a Support Technician at WheelHouse IT!Are you passionate about technology and looking to take your IT career to the next level Do you want to make a real impact working with a variety of clients and tackling diverse challenges Look no further!Location: Long Island-based ONLY with opportunities for on-site and hybrid work.At WheelHouse IT were not just solving technical problems were creating long-term partnerships and building a future-proof business. As a Support Technician youll be at the heart of it all helping our clients succeed by providing top-tier support troubleshooting and innovative solutions.What Youll Do:Support and Grow: Youll be the go-to tech for both remote and on-site client needs. Whether its fixing an issue or providing expert guidance youll be trusted to handle a wide variety of requests.Collaboration and Communication: Work alongside a team that values collaboration. From technical experts to clients who need plain-English solutions your communication will make the difference.Troubleshoot and Innovate: Every day will present new challenges and youll have the opportunity to think outside the box. We encourage fresh ideas and solutions ensuring youre always growing in your role.Contribute to Bigger Projects: Assist with internal system enhancements customer-facing environments and major IT projects when the need arises. No two days are the same!Who You Are:A Problem-Solver: You thrive when faced with challenges and approach every situation with a can-do attitude. Youre always looking for solutions not excuses.A Team Player: You know that success is a team effort. Whether youre collaborating with colleagues or interacting with clients youre all about building strong relationships.A Driven Learner: Youre excited about continuous improvementboth personally and professionally. You understand that staying ahead in IT means never stop learning.Customer-Focused: Youre always looking for ways to make our clients lives easier offering outstanding service with a smile.Why WheelHouse ITFast-Paced Dynamic Environment: No two days are the same! Youll always be on your toes solving complex problems and making a difference in our clients operations.Growth and Development: At WheelHouse IT we invest in our people. We provide training opportunities and encourage you to level up your skills as we grow together.Inclusive Fun Team Culture: Our team doesnt just work hard we also know how to have fun. With a diverse inclusive and supportive environment youll feel like part of something special.Benefits Package:Comprehensive Medical Dental and Vision Insurance401(k) with a GENEROUS company matchPaid Time Off and Company-Sponsored Cell PhonePerformance-Based BonusesTraining and Professional DevelopmentAnd more perks that make this a great place to work learn and grow!Compensation:$16.50/hrWhat Were Looking For:Challenge Accepted: You step up when faced with tough problems always looking for solutions not excuses.Own It: Mistakes happen. You own them learn and move forward.Attention to Detail: Precision is key in everythingfrom troubleshooting to documenting solutions.Team Player: You collaborate effectively explaining tech to clients and working with teammates.Continuous Growth: Youre driven to improve learn and build a solid knowledge base.Epic Personality: You bring positive energy and thrive in a fast-paced environment.Bonus Points For:1 year of IT support experience (networking Microsoft products Active Directory)Certifications (A Network or equivalent)Familiarity with MSP environments or tools like LabTech or ConnectWise Required Experience:Manager Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 32000 - 37000