IT Support Technician at PCC Talent Acquisition Portal

Position Summary: The IT Support Technician provides first-level technical support for end users across the organization. This entry-level role is ideal for individuals with a foundational understanding of IT systems and a desire to grow within the field. The technician will assist with troubleshooting hardware and software issues support user account management in Active Directory and perform basic network diagnostics.Primary Duties & Responsibilities: Provide technical support for desktops laptops printers and mobile devices.Troubleshoot hardware and software issues in a Windows environment.Assist with user account management in Active Directory (e.g. password resets group assignments).Support basic network troubleshooting (e.g. connectivity issues IP conflicts).Document support requests and resolutions in the ticketing system.Assist with onboarding and offboarding tasks including device setup and account provisioning.Maintain inventory of IT assets and assist with hardware deployment.Escalate unresolved issues to senior IT staff as needed.Preferred Qualifications:IT certifications such as: CompTIA ACompTIA NetworkMicrosoft Certified: Azure Fundamentals or MD-102Experience with ticketing systems (e.g. ServiceNow).Exposure to remote support tools (e.g. TeamViewer RDP).Understanding of IT security best practices. Excellent verbal and written communication skills. Strong customer service orientation with the ability to maintain professionalism in challenging situations. Detail-oriented accurate and highly organized. Ability to responsibly handle confidential information.Experience & Education High School Diploma required or GED.Demonstrated interest or experience in IT through coursework internships personal projects or previous roles.Basic understanding of Windows operating systems and Microsoft Office Suite.Exposure to Active Directory and user account management.Familiarity with basic networking concepts (IP addressing DNS DHCP).Strong problem-solving and communication skills.Ability to follow procedures and work independently or as part of a team.Work Conditions:Position is based in a manufacturing facility with a mix of office and production floor environments.Frequent interaction with production staff and equipment requires the ability to move between office and manufacturing areas.May be exposed to moderate noise dust and temperature variations when working on the production floor.Regular use of computers phones and standard office equipment.Must be able to lift up to 20 lbs. when deploying or moving IT equipment (e.g. computers monitors printers).Occasional evening or weekend work may be required to support system upgrades maintenance or urgent technical issues.Requires wearing appropriate PPE (e.g. safety glasses steel-toe shoes) when entering or working in designated production areas.Required Experience:IC Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience: years Vacancy: 1