IT Systems Administrator III at State of Vermont

OverviewThe OnBase Platform Administrator is responsible for the operational support, administration, and continued evolution of the State of Vermont's OnBase platform. This position supports multiple agencies. The incumbent will serve as both an OnBase System Administrator and Windows Systems Administrator, ensuring platform stability, security, and usability.The role collaborates with business units, application vendors, developers, and end users to maintain the environment, resolve incidents, enable new functionality, and support enterprise digital workflow and document management solutions.We are looking for the following skills:Experience supporting enterprise applications, preferably document management or workflow platforms.Experience providing customer support and ticket resolution.Experience with Windows server systems administration.Experience with Microsoft Azure IaaSCertification RequirementsOnBase System Administrator Certification must be achieved within the first six (6) months of employment.Certification must be maintained on a bi-annual basis (every 2 years).Continued employment is contingent on maintaining certification.This position is Hybrid.The incumbent must be in the Montpelier, Vermont office at least three (3) days per week.Essential Job DutiesOnBase Platform AdministrationMaintain the OnBase platform for multiple agencies.Service customer requests and support tickets, including:User management and access controlSecurity permissions and role assignmentsConfiguration of new functionalityTroubleshooting end-user platform issuesDevelop and maintain scan and indexing formats.Monitor platform health, storage, workflow queues, and performance.Install and configure OnBase modules as required.Perform upgrades, patches, and deployments to maintain platform currency.Work with application vendors (Hyland/OnBase and other associated vendors) to resolve technical issues.Participate in OnBase governance meetings, roadmap discussions, and strategy development.Develop and maintain documentation, including:Environment diagramsConfiguration and deployment notesStandard operating procedures (SOPs)Change recordsWindows Systems AdministrationMaintain a standard workload of serversPerform systems administration tasks in accordance with established standards.Maintain responsible stewardship of assigned servers, including:PatchingMonitoringPerformance tuningBuild professional relationships with business owners of assigned systems.Perform upgrades/rebuilds as required or requested by application owners.Analyze and mitigate security findings on a recurring basis (monthly at minimum).Service tickets in the IT ticking system, including cross-functional work outside assigned systems if needed.Participate in an on-call rotation if requested.Other duties as assigned.General Job ResponsibilitiesPerform job duties in a professional, courteous manner.Demonstrate active listening and effective customer support.Communicate clearly and concisely in written and verbal formats.Maintain accurate records in ITSM tools.Follow change management and IT governance processes.IT Systems Administrator III - OnBase PlatformPerforms full lifecycle administration of OnBase components and Windows servers.Leads upgrades and new feature implementations.Independently manages incident response and root cause analysis.Develops scan formats, workflows, and configuration changes.Collaborates with business units to determine requirements and provide solutions.Actively participates in platform strategy discussions.Provides recommendations to improve:PerformanceAutomationMonitoringSecurity postureWho May ApplyThis position, IT Systems Administrator III (Job Requisition #53970), is open to all State employees and external applicants.Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.Level II: 53941Level III: 53970Level IV: 53971If you would like more information about this position, please contact [email protected] will not be accepted via e-mail. You must apply online to be considered.Please note that multiple positions in the same work location may be filled from this job posting.Environmental FactorsWork is performed in a standard office setting, but some travel may be required for which private means of transportation should be available. Some maintenance work on assigned equipment may be necessary and some work outside of regular work schedule may be required.Minimum QualificationsBachelor's degree in computer science AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration.ORAssociate's degree in computer science or college-level coursework that includes 15 computer science credits AND four (4) or more years of experience in computer or network support, programming or analysis, or database administration.ORSix (6) or more years of experience in computer or network support, programming or analysis, or database administration.Preferred QualificationsPrevious OnBase administration experience.Experience with:Customer Relationship Management, Business Automation, and Workflow configurationApplication server / SQL server administrationWindows Server managementSSL certificates, DNS, networking fundamentals, OSI modelMicrosoft Azure IaaS or AWSExperience in government or regulated environments.Special RequirementsOnBase System Administrator Certification must be achieved within 6 months of hire.Total CompensationAs a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:80% State paid medical premium and a dental plan at no cost for employees and their familiesWork/Life balance: 11 paid holidays each year and a generous leave planState Paid Family and Medical Leave Insurance (FMLI)Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) planTuition ReimbursementFlexible spending healthcare and childcare reimbursement accountsLow cost group life insuranceIncentive-based Wellness ProgramQualified Employer for Public Service Student Loan Forgiveness ProgramWant the specifics? Explore the Benefits of State Employment on our website.Equal Opportunity EmployerThe State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.