IT Systems Administrator at Warner Pacific University

Summary Description: The Systems Administrator is responsible for supporting the universitys IT helpdesk systems and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate the installation testing maintenance operation and troubleshooting of servers network equipment and software solutions. The primary responsibilities include: (1) managing user accounts/permissions (2) resolving Tier 1 and Tier 2 helpdesk tickets (3) systems administration and (4) managing moves adds and changes to the phone system. This position also serves as a backup to support the universitys network equipment (firewalls switches phone systems wireless etc.).Essential Responsibilities:Systems AdministrationAdminister Active Directory Azure Active Directory Group Policy DNS DHCP WSUS SSO authentication Office 365 and Exchange Barracuda Cloud Email Security and Archiving VMware Veeam Backup and Replication PaperCut PRTG etc.Administer and maintain end user accounts and permissionsSet up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management systemDiagnose and resolve account and permission issues in Windows Ellucian Colleague and CanvasImage configure deploy administer and troubleshoot physical and virtual servers including print servers file servers application servers etc.Implement maintain troubleshoot and document backup and restore solutions for operating systems databases servers and applications; ensure all servers and critical data are scheduled for backup; monitor the timely and successful completion of backup jobs; restore data as necessaryConfigure deploy administer and troubleshoot anti-malware anti-virus and software deployment servers; research available updates and patches to workstations and servers; schedule and communicate deployment schedulesRoutinely audit system logs to identify and correct performance problemsHelpdesk SupportAnswer phone calls and walk-in requests related to technology issues and help users with issues; use work order system to create track and route requests for successful resolutionSupport Microsoft Windows workstations including operating system hardware network and printing issuesCreate deployment images and coordinate software installation on workstationsRecommend schedule and perform software and firmware installations and upgradesMaintain inventory databaseNetwork and Telecommunication SupportImplement security procedures and tools to ensure rigorous security measures are in place (PCI FERPA NIST etc.)Audit patch and provide recommendations to secure the network environmentProvide support for the phone system including moves adds and changesProvide backup support to monitor manage configure and maintain network equipment including switches firewalls and wireless access pointsOtherProvide basic training and guidance to end users for technology hardware software and servicesInstall uninterruptable power supplies; audit and test batteries; replace batteries as necessaryDevelop and maintain documentation and change logsConduct research on emerging products services and standards in support of systems software procurement and development effortsWork with suppliers to identify solutions and schedule remote and onsite supportBe present in the office on a daily basis unless arrangements are made with the supervisorContribute to the support and implementation of the Strategic PlanParticipate in Warner Pacific University professional development opportunitiesDemonstrate commitment to a Christian liberal arts education by upholding to the mission of the university and abiding by the Employment Standards and Lifestyle AgreementBe inclusive and sensitive in terms of human relations and human differences in regard to areas of national origin ethnicity culture gender and disabilitiesPerform other duties as assignedMinimum Qualifications:Three years of experience analyzing installing monitoring maintaining and troubleshooting servers and customer support experienceThree years of experience supporting Microsoft networking including server administration Active Directory DNS DHCP Group Policies Exchange etc.Three years of experience supporting VMware or Microsoft Hyper-VKnowledge of IP addressing subnetting and VLANsExcellent oral and written communication and customer service skillsDemonstrated ability to efficiently and effectively solve problems and initiate and implement projects independentlyAbility to multi-task with accuracy adapt work effectively and meet deadlines in a fast-paced environmentComfortable working on ladders and lifting up to 50 lbs.A valid drivers license; local travel is requiredPreferred Qualifications:A four-year degree in computer science information technology or equivalent field or equivalent experience in computer science and/or information technologyApplicable technical certificationsExperience with Microsoft IntuneScripting or automation experience (PowerShell etc.)Experience with Fortinet firewalls and Juniper switchesExperience with phone system configurationWorking knowledge of relational databases and SQLExperience in a higher education environmentPhysical Demands Work Environment:The position is located in a typical office environment. Professional/business casual attire is required.Warner Pacific Universitys Mission:Warner Pacific is a Christ-centered urban diverse minority-serving Hispanic-serving liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.Warner Pacific Universitys Commitment to Diversity:Warner Pacific Universityis an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial ethnic and socio-economic Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.Employment and Lifestyle Standards:Warner Pacific is a Christ-centered urban liberal artsUniversitydedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. TheUniversitywas founded in 1937 by the Church ofGod (Anderson Indiana). Central to Warner Pacificsidentity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:1. A belief in the deity of and commitment to Jesus Christ and the Christian faith as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.2. The practice of following Christ through day-to-day personal lifestyle choices.3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.4. A commitment to life-long learning and service through personal and professional development. teaching faculty the expression of artful teaching based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.6. A capability by temperament preparation and will to support students as they confront the intellectual social physical emotional and spiritual challenges of their lives.7. A sensitivity to and support for the mission core themes vision values ethos and traditions of the Warner PacificUniversitycommunity.8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.Employee Agreement:Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.Warner Pacifics students faculty and staff are expected to foster an environment of mutual respect and accountability to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individuals behavior has direct implications for others and/or the well-being of the University community there may be cause for institutional involvement regardless of where the situation occurs.Warner Pacific University desires to provide a safe and healthy environment for staff faculty students visitors and guests. Therefore smoking is not permitted on University property in its vehicles or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.Equal Employment Opportunity:Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race color sex gender national origin citizenship status disability age genetic information status with regard to public assistance veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions including hiring promotions compensation benefits transfers and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal artsUniversity theUniversityexercises its legal right to hire Christian employees to fulfill its mission and purpose.In order to be considered an applicant for this position please complete our online employment application at Apply Now to complete the online application and submit the following:ApplicationCover LetterResume**NOTE:Alljoboffersarecontingentupon successfullypassingabackgroundcheck andcompletingall requiredpaperwork.Required Experience:Unclear Seniority Key Skills Clerical,Abinitio,Chiller,Application Engineering,ELV,AV Employment Type : Full Time Experience: years Vacancy: 1