IT Systems & End Point Technician at Pinnacle Live

DescriptionIT Systems & End Point Technician $26.00 - 32.00/hr. incentivesCompany OverviewPinnacle Live is a premium in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution we deliver bespoke AV solutions for in-person virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behind-the-scenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences.Job SummaryThe IT Systems & Endpoint Technician role is responsible for the setup of company devices prior to shipping. This role will provide Tier 1 and Tier 2 helpdesk support ensuring timely resolution of technical issues with a high level of user satisfaction.Essential FunctionsCoordinate with the asset management team to coordinate new device request ordersConfigure desktops laptops and other IT equipmentEnsure devices are configured properly utilizing Microsoft Intune and Mosyle MDM platformsTroubleshoot hardware and software issues across Windows and macOS environmentsAssist with Inventory Management of IT assets and equipmentMaintain documentation for system configurations procedures and troubleshooting stepsCollaborate with other IT staff on device profile deploymentRespond to helpdesk tickets and provide Tier 1 and Tier 2 technical support to end users via phone email and Microsoft TeamsResolve issues related to Microsoft 365 applications email and user accountsResolve issues related to various company cloud systems and applicationsGuide users through problem-solving processes and provide training when necessaryEscalate unresolved issues to higher-level support or specialized teamsTrack and document all support interactions and resolutions in the Zendesk ticketing systemSupport onboarding and offboarding processes for all departmentsCoordinate with the asset management team on device destruction and recycling requestsOther duties as assignedEducation & ExperienceBachelors Degree in Information Technology Computer Science or equivalent experience3 years of experience as an IT Support Technician3 years of experience in Customer Technical support rolePrior experience managing a ticketing system such as ZendeskCompTIA A or equivalentRelevant Microsoft certifications such as Endpoint Administrator (MD-102)Required Skills & KnowledgeTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.Strong understanding of computer hardware operating systems and networking fundamentalsVersed in Windows 10/11 macOS and Microsoft 365 applicationsFirm understanding of Azure Active DirectoryFamiliarity with Device Imaging Scripting and Remote support toolsProficiency in setting up devices utilizing Microsoft Intune/Autopilot Apple Business Manager and an Apple MDM such as Mosyle or JAMFExcellent troubleshooting and diagnostic skillsStrong communication and interpersonal skillsAbility to work independently and manage multiple prioritiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel DemandsTravel of up to 5% requiredAbility and willingness to travel to Chicago as necessary for meetings/collaboration sessionsBenefitsPerformance based incentive plans on top of base salaryGenerous time off with PTO holidays and sick/personal days401k with a contribution matchInsurances; health vision dental and morePinnacle Live is an E-verify and Equal Employment Opportunity EmployerPinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.Required Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Hourly Experience: years Vacancy: 1 Monthly Salary Salary: 26 - 32