Solutions Development Tech at Fujifilm

Position OverviewThe Solutions Development Technician supports projects within the Solutions Development team of the Business Innovation Division. The teams goal is to develop and manage strategic business technologies relating to our color management suite of products and customer portal. Focus will be placed on managing documentation and technical information in our unique customer portal web platform. As part of the team you will work with a variety of departments customers and international colleagues while providing support for Fujifilms industry leading color management suite ColorPath SYNC. The role will relate to pre-press offset press digital and wide format areas of the graphic arts industry.This position is unique in that it offers a creative outlet in a technical role. You will be part of a small team with diverse backgrounds which is responsible for the user experience and continual improvement of multiple platforms. This is an opportunity to directly address the pain points currently experienced by print customers.Company OverviewAt FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate. With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: DescriptionResponsibilitiesPlanning & DevelopmentSupport the development enhancement and maintenance of Fujifilms customer portal contentSupport the development enhancement and maintenance of Fujifilms color management suite ColorPath SYNC collaborating with team membersTechnical SupportProvide phone and remote support for end users of Fujifilms ColorPath SYNC Solutions and for Fujifilm field techniciansCoordinate activation of ColorPath licenses for installation with customers and service teamReview and perform pre-installation assessments relating to ColorPath SYNC Solutions salesCollect and report software issues (bugs) and enhancement/feature requestsPerform testing of new product features as they are developedAttend training classes to stay current on both new and existing productsUtilize project management software to keep projects on trackCollaborate on technical documentation relating to new developments and SOPs as neededSupport training classes for ColorPath and related productsAcquire and maintain G7 Expert status and attend ColorPath SYNC installations to identify potential areas for improvementCustomer FocusProvide software demonstrations via web conference or in-office to interested customersAttend conferences and trade shows to hone skills and foster relationshipsAssist with ColorPath SYNC customer data in Salesforce which contains practical license information and share that info to key Fujifilm partiesRequired Skills/EducationBS Degree in Graphic Arts or related studyComfortable with phone calls presentations and public speakingStrong organizational and project management skillsBuilds and maintains positive working relationshipsExcellent cross-functional teamwork skills (product management support sales service and management)Ability to interact effectively with all levels of staff and managementAbility to work with a high level of integrity and with minimal supervisionExcellent verbal and written communicationProficiency with Microsoft and Apple operating systemsProficiency with Microsoft and Adobe graphic arts applicationsOther duties as assignedValid Drivers LicenseAbility to travel 30%Desired SkillsPrevious experience with color management tools such as ColorPath SYNCRelevant experience in digital print content management color managementPrevious experience with backend web platformsPrevious experience with Asana or other project management softwarePrevious experience with Salesforce or other CRM softwareSalary and Benefits:Up to $65000 depending on experienceMedical Dental VisionLife Insurance401kPaid Time Off*#LI-HYBRIDEEO InformationFujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.ADA InformationIf you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department (). Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Unclear Experience: years Vacancy: 1