IT Tech Specialist at NS IT Solutions

Job Title: IT Tech Specialist Location: Los Angeles CA (Onsite)Schedule: Monday-Friday 9 AM-5 PM PSTType: Full-time OnsiteHours per Week: 40Start & End Dates: Tentative Summary We are seeking an onsite Bilingual IT Tech Specialist to support both office employees and retail store teams. This role requires hands-on technical support across hardware software networking SAP and point-of-sale (POS) systems. The ideal candidate is customer-focused resourceful and capable of troubleshooting in a fast-paced mixed office/retail environment. Responsibilities Technical Support Provide day-to-day IT support for office and retail staff. Troubleshoot desktops laptops printers mobile devices and POS terminals. Set up and configure new equipment (PCs monitors scanners registers etc.). Install software perform OS updates and apply security patches. Systems & Applications Support SAP-related issues (access printing basic error resolution). Troubleshoot POS hardware including printers scanners and payment terminals. Networking Ensure stable wired and wireless network connectivity. Assist with basic network troubleshooting and escalation as needed. IT Operations Maintain IT asset inventory and accurate documentation. Support onboarding and offboarding (hardware setup accounts access). Manage and respond to helpdesk tickets escalating when necessary. Coordinate with vendors for equipment repairs or service. Requirements Minimum Qualifications Bilingual in Korean and English. 2 years of IT support experience preferably in mixed office/retail settings. Experience with Windows OS macOS Apple iOS Microsoft 365 and basic networking. Familiarity with remote support tools imaging software and ticketing systems. Ability to lift/move IT equipment (up to 50 lbs). Strong communication customer service orientation and problem-solving abilities. Available for onsite support at both office and retail locations. Preferred Qualifications BS/BA in Computer Science or related field. Experience with SAP and POS troubleshooting (preferred but not required). CompTIA A Network or equivalent certifications. Skills SAP Support Windows OS & macOS Apple iOS Microsoft 365 Ticketing Systems Basic Networking Hardware Troubleshooting Work Details Job Title: IT Tech SpecialistWork Type: OnsiteWork Location: Los Angeles CATimezone: PST - Pacific TimeRequired Skills:NETWORKINGSAPWINDOWS OSMacOSAppleApple IOSMicrosfot 365Support Tickets Key Skills SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware Employment Type : Full Time Experience: years Vacancy: 1