IT Tech Support Specialist I at Border States

Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.This position will be located in: Fargo ND Application Deadline: Posted Until FilledPlease note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job Summary Supports and assists with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs laptops printers mobile devices phones and cabling systems. Prepares new computers for installation including loading operating systems application software and installing necessary hardware which includes adding video cards memory and accessories. Diagnoses and repairs personal computers mobile devices and other various hardware.Responsibilities Essential FunctionsAssists in the operation of computer networks by installing configuring and supporting hardware such as PCs laptops printers mobile devices phones credit card devices and cabling systems.Prepares new computers for installation including loading operating systems application software and installing necessary hardware which includes adding video cards memory and accessories.Diagnoses and repairs personal computers mobile devices and other various hardware.Sends units out for repair and ensures the repair is accomplished in a timely manner.Uses and assists in the administration of PC lifecycle configuration management software for inventory software distribution and installation patch deployment imaging and remote support of PCs laptops and mobile devices.Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.Develops and maintains effective working relationships with customers vendors and others related to the company.Promotes and maintains the identity and reputation of BSE ensuring customer satisfaction and addressing problems and complaints as they arise.Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor.Non-essential FunctionsProvides accurate timely documentation of expenses and other information as requested.Provides input or recommendations to the department budget.Researches and analyzes various topics and function of the department.Performs other duties as assigned by supervisor or designate.Qualifications Two-year degree in Computer Technology or the equivalent in work experience.Four-year Computer Technology degree preferred.Knowledge of Windows desktop PCs is essential.Experience managing additional OSs such as OSX iOS Android iPadOS and others preferred.Experience working with computers in a WAN environment is helpful.Working knowledge of Microsoft Office and O365 Internet email and SAP software preferred.Skills and Abilities Passionate about customer serviceExcellent interpersonal written and verbal communication skills.Ability to effectively plan and organize and execute time management.Excellent customer service skills include being competent accurate responsive and engaged.Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of a material nature.Ability to meet goals timelines and outcomes on projects.Ability to interact and collaborate with customers various departments and management levels.Demonstrated specialized working knowledge of a specific department.Critical thinking and problem-solving skills.Physical Requirements Frequency at which you would carry/lift in a typical day:Occasionally 0 33% Frequently34 66% Continuously: 67 100%Lift from Waist:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allLift from Floor:< than 10 lbs. - Continuously10 to 25 lbs. - Frequently26 to 50 lbs. - Occasionally51 to 75 lbs. - Occasionally75 to 100 lbs. - Not at all100 lbs. - Not at allCarried for Distance:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allPhysical Activity Frequency at which you would do the following in a typical day:Sitting (a continuous period of being seated) - ContinuouslyStanding (for sustained periods of time) - FrequentlyWalking (moving about on foot to accomplish tasks) - FrequentlyBending/stooping (downward and forward) - OccasionallyCrawling (moving about on hands and knees or hands and feet) - OccasoinallyClimbing/Walking Stairs (ascending or descending) - FrequentlyReaching (extending arms in any direction) - FrequentlyCrouching/squatting (bending the body downward and forward by bending leg and spine) - OccasionallyKneeling (bending legs at knee to come to rest on knee(s)) - OccasionallyBalancing (maintaining body equilibrium to prevent falling) - OccasionallyRepetitive motion (substantial movement (motions) or the wrists hands and/or fingers) - ContinuouslyPivoting (movement in any direction with one foot keeping the other in contact with the floor) - OccasionallyPushing/Pulling (using upper extremities to press against or draw or tug) - OccasionallyGrasping (Applying pressure to an object with the fingers and palm) - FrequentlyFingering (picking pinching typing; working with primarily fingers and not whole hand) - ContinuouslyTalking (expressing or exchanging ideas by means of the spoken word) - ContinuallyDriving (the control and operation of a motor vehicle) - FrequentlyDesk work (work usually performed at a desk) - ContinuouslyUse of a computer - ContinuouslyUse of a telephone - ContinuallyHearing (Perceiving the nature of sounds at normal speaking levels) - ContinuouslyExposure (to adverse weather & temperature conditions) - OccasionallyTravel (travel needed to perform job duties) - OccasionallyAdditional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.Our HistoryBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.ValuesAs a Border States employee-owner youre responsible for living our mission service philosophy and service standards.Our PurposeWe believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.Service PhilosophyWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.Service StandardsBorder States employee-owners are competent accurate responsive and engaged .Your careerJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting forBorder States has a competitive benefits package which includes but is not limited to:Health Dental and Vision BenefitsAccident Critical Illness Hospital IndemnityFSA & HSAEmployee Stock Ownership Plan (ESOP)Disability Benefits401(k) Retirement PlanLife InsuranceEmployee Assistance ProgramPaid HolidaysPaid Volunteer TimePersonal Leave time and more!Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIts not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free workplaceEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:Criminal background check (required for all positions)Motor Vehicle Record (MVR) check (required for positions involving driving)Drug testingThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.Required Experience:IC Key Skills Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines Employment Type : Full Time Experience: years Vacancy: 1