IT - Technical Support 2 at TPI Global Solutions

Role: Technical Support 2 Duration: 12 Months Contract Location: Longmont, CO (onsite) Pay Rate: $30-35/hr on W2 (all inclusive) The ROLE: Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. ONSITE: This is an on-site position, as this is a hands-on technical support role. WHAT YOU'LL BE DOING: Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk Analyzing technician (peer) workflows to identify areas of improvement and optimization Identifying technician workflows which do not have supporting process documentation Assisting the IT team with system provisioning and device refresh/replacement Documentation writing Physical and Virtual asset stockroom maintenance Supporting IT project goals Helping to set up devices or mobile accessories Communicating status updates with internal clients Ensuring that requests are being prioritized and closed in a timely manner Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT Learning and adhering to company policies and procedures regarding IT security and data privacy Engaging in knowledge-sharing sessions and training to enhance technical skills PREFERRED QUALIFICATIONS: Basic understanding of Windows troubleshooting Android/iOS familiarity Customer-oriented mindset Ability to take clear notes to capture problems correctly A general understanding of MacOS would be helpful but is not required WHAT WOULD SET YOU APART: PowerShell or command line (CLI) familiarity CompTIA A+ certification Familiarity with networking concepts (DNS, LAN, WAN)