IT Technical Support Representative III at Sparton Corporation

Sparton is an innovative defense contractor headquartered in DeLeon Springs Florida with a rich heritage dating back to 1900. Renowned for our exceptional manufacturing capabilities we specialize in producing high-quality sonobuoys critical to the United States undersea warfare arsenal enhancing national security against current and future adversaries. But we are more than manufacturers; we are problem solvers. Our team of dedicated engineers and skilled professionals tackles some of the most challenging issues in defense technology. Our expertise includes advanced research systems maritime solutions sophisticated sensor technologies and payload delivery capabilities.Job SummaryThe IT Support Specialist III is a senior-level technical resourceresponsible for providing advanced support troubleshooting and operational guidanceacross the organizations IT Service Desk team. This role serves as an escalation point forlower-tier technicians leads complex technical resolutions contributes to systemadministration tasks and liaisons with other technical support groups within theorganization. The Specialist III works closely with Systems Administrators NetworkEngineers Cybersecurity personnel and business stakeholders to maintain a securestable and efficient technology environment.Responsibilities and Tasks U.S. Citizenship is required.Provide support for hardware software and user account issues.Support user onboarding/offboarding processes.Mentor Tier I/II technicians and help develop their technical skills.Serve as Tier III escalation for support issues related to:Windows 10/11Mobile device platformsBasic NetworkingMicrosoft 365 (Exchange Online Teams OneDrive SharePoint)Entra ID (Azure AD) identitiesAccess issuesMFA/PIMConditional accessCommunicate effectively with users and leadership regarding outages incidents and projects.Assist in maintaining asset inventory and license tracking.Participate in IT projects and system rollouts.Provide training documentation and end-user guidance.Network connectivity DNS DHCP VPN at the user level.Troubleshoot complex hardware software and system performance issues.Perform root-cause analysis and implement long-term corrective actions.Assist with patch management endpoint configuration and security hardening.Manage user lifecycle tasks across AD/Entra M365 and enterprise applications.Contribute to process improvements standard operating procedures and documentation.Assist in configuration baselines and provisioning workflows.Develop scripts (PowerShell preferred) to automate routine tasks.Assist in administration of enterprise tools such as:Intune/MEM for device compliance and application deploymentEndpoint security (DLP EDR etc.)Remote access tools and monitoring platformsMaintain compliance with organizational policies (NIST 800-171/172 CMMC etc.).Participate in incident response activities and forensic/triage tasks as needed.Remediate vulnerabilities identified by security tools (DLP EDR Vulnerability Scanning etc.).Participate in an On-Call Rotation with other members of the Support team.Education Experience Licenses and Certifications57 years of hands-on IT support or IT operations experience.Deep technical knowledge of:Windows OS Office apps M365 admin and AD/Entra environmentsPC imaging endpoint management and patchingNetworking fundamentals (TCP/IP VLANs DNS/DHCP)Strong PowerShell proficiency.Experience with incident management ITIL and ticketing systems.Skills and AbilitiesU.S. Citizenship is required.CompTIA NetworkCompTIA AITIL v4 Foundations (preferred)Good customer service skills.Ability to communicate effectively.Experience in environments with compliance requirements (HIPAA PCI NIST/CMMC).Travel and Physical RequirementsLess than 15% travel.The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. This job operates in a professional office environment and a manufacturing environment. The employee may be exposed to fumes or airborne particles moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions in the plant. The noise level in the work environment may be loud.While performing the duties of this job the employee is frequently required to sit stand talk and communicate use hands/finger feel and reach with arms. This position requires the ability to lift bend or stoop as necessary up to 20lbs.Benefits HighlightsHealthcareRobust medical dental vision & disability coverage.Healthcare concierge to help you navigate your benefit selections. Virtual health solutions for physical therapy menopause and diabetes. Company paid Basic Life Insurance. Additional Life & AD&D Insurances are available. On-site wellness clinic. Paid BenefitsCompetitive compensation. 401k program to plan for your future with company match 75% up to 8% plus 1% Employer contribution.Company Paid Time Off (Vacation and Sick). Paid parental leave. Adoption assistance. Fertility and family building assistance. Additional BenefitsFlexible work schedules available based on position: 9/80 schedule providing every other Friday off 5/8s4/10s 3/12s Lifestyle spending account. Perks at work. Generous employee referral program.Tuition reimbursement.Voluntary benefits available: longer term care legal identity theft pet Insurance and many more optionsThese are highlights of Elbit America benefits. If there is a conflict with these highlights company policy or benefits plan documents shall govern. Benefits are subject to change.Equal Opportunity Employer/Veterans/DisabledAccessibilitySparton DeLeon Springs LLC is committed to working with and providing reasonable accommodationto individuals with physical and mental you need special assistance or an accommodation while seeking employment please email us atDisclaimer:This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not a contract for employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.#LI-PC1Required Experience:Unclear Seniority Key Skills Baan,English Language,Ideas,Access,Games,Application Management Employment Type : Full Time Experience: years Vacancy: 1