IT Technician College of Architecture and Design UTK at University of Tennessee

DescriptionThe University of Tennessee College of Architecture and Design invites applications for the position of IT Technician. This role reports to the Director of IT for the College and provides first level of support for IT support with appropriate escalation to second level of support when necessary. The IT Technician plays a key role in the evolution and success of the college working collaboratively with the director to ensure effective and efficient operations for faculty staff students alumni and visitors.ResponsibilitiesEnd User Support:Provides direct end-user technology support for the College of Architecture and Design.Performs hardware warranty and non-warranty repairs of desktops laptops and printers.Provides onsite and report diagnoses of Windows and Apple operating system.Diagnoses software and hardware incompatibility.Assists in operations of all college printing services including student self-service printing departmental full-service printing and faculty / staff printing. Trains users on basic operation and maintenance of College IT Systems.Works with faculty and staff on IT related projects and makes recommendations for purchases.Provides Audio/video support for classes and events.Collaborates and coordinates with internal and external stakeholders as needed.IT Administration:Performs system imaging and deployment of college owned IT systemsProvides technical and installation support for a variety of IT related issues including but not limited to Microsoft 365 Microsoft Office Windows and Mac Adobe Creative Cloud Autodesk Rhino.Assists in managing the CoAD Cluster.Assists in managing system images and VMs.Consults and coordinates with Faculty/Staff on IT needs for special projects.Maintains an inventory of parts to ensure minimal down time for IT and Print systems.Acts as backup for IT Admin when possible.Perform daily weekly and monthly maintenance and regularly scheduled preventative maintenance on all equipmentAdministrative:Assist with IT inventory and manages equipment checkout requestsCreates and maintains documentation in support of IT activitiesSupervise and mentor student employees when applicableMonitors and works IT ticket queue in College ticket systemAfterhours Work:Assists in management of all college printing services including student self-service printing departmental full-service printing and faculty / staff printing. Monitor and maintain printer supplies including paper toner and ink to ensure uninterrupted operation.Perform routine checks on printer supply levels and coordinate replenishment as needed.Performs on call duties in support of the colleges print system with the goal of 24x7 uptimeMaintain a clean work area and assist with shipping/deliveries.Other duties as assigned by the Director of IT and IT Admin.QualificationsEducation: High School DiplomaExperience:2 years of IT-related work experienceKnowledge Skills Abilities:Knowledge of desktop and laptop computer hardware configuration installation diagnostics and repair.Capable of building professional relationships with diverse groups of people.Ability to work in a team environment multi-task meet deadlines and work with detailed information.Familiarity with a multiplicity of operating systems and supporting integrated and embedded hardwareKnowledge of FERPA and other PII privacy and PCI security concepts.Knowledge of Autodesk Microsoft Office Adobe Creative CloudPreferredEducation:Associates degreeExperience:3-5 years of professional IT related experience in a higher education or print shop environment.Knowledge Skills Abilities:Skills in both small-format printer and large-format plotter configuration installation diagnostics and repair.Work LocationKnoxville TN (On-Site)CompensationUT market range:MR 07Find more information on theUT Market RangestructureBenefitsGenerouspaid leavestarting at 8 hours per month with opportunities for increased accrual rates as your service with us grows. Additionally benefit from 12 days of sick leave annually plus 14 paid holidays and administrative closing days.Flexible work arrangements offering a hybrid schedule to most team membersEducationbenefitsfor employees and their dependents at UT System campusesRetirementand deferred compensation plans including 401(k) 403(b) etc.Comprehensive medical dental and visioninsuranceplansEmployeediscountsto attractions services and goodsFind more information onUT BenefitsApplication InstructionsTo express interest please submit an application with the noted below attachments. To be assured of full consideration completed applications must include all requested materials.ResumeCover LetterList of 3 Professional ReferencesThe CollegeTheCollege of Architecture and Design(CoAD) is one of 14 academic colleges at the University of Tennessee Knoxville a Research-1 land-grant university that houses 900 programs of study. CoAD is situated in both the award-winning Art Architecture Building on the UTK campus and the FabLab which is a 20000 square-foot facility located in town on North Gay Street. The college is currently poised to undertake an historic expansion which will extend CoADs footprint to two additional buildings located close to the FabLab in Knoxvilles Old City.The College of Architecture and Design promotes imagination curiosity and empathy as we advocate for the power of design and catalyze the importance of the built world. We are committed to excellence in design education research creative scholarly activity and outreach missions. The college is comprised of the Schools of Architecture Design Interior Architecture and Landscape Architecture. These four schools contribute to an engaged community of 740 undergraduate and graduate students 50 full-time faculty 15 part-time faculty and 22 members of the administrative staff. The IT Technician will join a dynamic team working in a fluid and fast-paced environment. The entire CoAD staff shares the deans mission to make design education as vivid as possible.Required Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1