IT Technician (Moncks Corner) at Allied Staff Augmentation Partners, Inc. ( ASAP, Inc. )

IT Technician / Service Desk OnsiteLocation: Moncks Corner, SCSchedule: Full-time, onsite only (no remote or hybrid)Contract Duration: Through December 1, 2026On-Call Requirement: Participation in a scheduled 24/7 on-call rotationNo C2C Inquiries! Position Overview:ASAP is hiring on behalf of our client for an IT Technician to join the Technology Service Desk team within a large utility organization in South Carolina. This role provides hands-on hardware and software support to internal users while ensuring the reliability of desktop systems, mobile devices, and related technology equipment. The ideal candidate will bring strong customer service skills, solid technical troubleshooting ability, and a willingness to work onsite in a fast-paced support environment.Key Responsibilities:Provide Tier 12 support for hardware, software, and general computer system issues via phone, ticketing system, and in-person assistanceDiagnose and resolve problems involving Windows operating systems, Microsoft 365 applications, network connectivity, printers, and mobile devicesInstall, configure, reimage, and test PCs, laptops, and peripheral equipmentTroubleshoot and maintain printers, including break/fix tasksSupport mobile devices and assist with account setup, MFA resets, and application accessPerform user account administration through Active Directory and Microsoft 365Maintain and update hardware and software inventory recordsDocument issues, troubleshooting steps, and resolutions in the service desk systemRespond to escalated issues and provide clear communication to end usersParticipate in a rotating on-call schedule to provide after-hours supportRequired Skills & Experience:13+ years of experience in IT Support, Help Desk, or Desktop SupportStrong customer service and communication skillsHands-on experience troubleshooting Windows OS, software applications, and computer hardwareExperience with printer setup, troubleshooting, and break/fix repairWorking knowledge of Active Directory and Microsoft 365Ability to diagnose basic networking issues (DNS, IP address, connectivity problems)Familiarity with imaging, reimaging, or configuring PCsAbility to work independently in an onsite environmentStrong attention to detail and ability to follow documented proceduresPreferred Qualifications:Experience providing both remote and onsite supportPrior participation in an on-call rotationExperience with ticketing systemsBasic understanding of mobile device supportCompTIA A+, Network+, or similar certifications (not required but a plus)