IT Technician Office of Enrollment Research and Innovation UTK at University of Tennessee

DescriptionThe Office of Enrollment Research and Innovation at the University of Tennessee Knoxville (UTK) invites applications and nominations for our IT Technician position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education fostering a diverse and inclusive academic environment and improving the recruitment and graduation of our students.The University of Tennessee Knoxville has been ranked by Forbes as one of Americas best large employers as recognized on the 2025 list.The minimum starting salary for this position is$49035. Final compensation will be determined based on the candidates qualifications and experience.ResponsibilitiesThe IT Technician provides front-line technological support and assists with implementation testing and maintenance of technology solutions across the Division of Enrollment Management (EM). Reporting to the Associate Director of Innovation and The IT Technician provides front-line technological support and assists with implementation testing and maintenance of technology solutions across the Division of Enrollment Management (EM). Reporting to the Associate Director of Innovation and Technology and working closely with the Senior IT Technologist II this role supports all EM staff in having reliable innovative and secure access to technology resources. This position serves as a main divisional contact for hardware software and account-related support and solutions. Other work includes but is not limited to creating managing and updating documentation troubleshooting inventory management proactive problem solving and solutions and innovation and technology research to enhance and grow divisional support and tools. We are looking for a proactive and self-motivated individual who understands technical acumen and has soft skills that foster excellence and customer-centric support. Technology and working closely with the Senior IT Technologist II this role supports all EM staff in having reliable innovative and secure access to technology resources. This position serves as a main divisional contact for hardware software and account-related support and solutions. Other work includes but is not limited to creating managing and updating documentation troubleshooting inventory management proactive problem solving and solutions and innovation and technology research to enhance and grow divisional support and tools. We are looking for a proactive and self-motivated individual who understands technical acumen and has soft skills that foster excellence and customer-centric supportQualificationsRequired Education and Experience:High School Diploma and Vocational or Technical Training- Minimum of 2 years of experience working with computer systems and technology including applicable internships and related experience. 1 years of experience in customer service related field.Required Knowledge Skills and Abilities: Maintain current knowledge of computer hardware operating systems and standard university applications. Skill in troubleshooting problem-solving and providing user-centered customer service. Ability to absorb and retain information quickly. Communicate clearly both verbally and in writing. Create follow and improve on documented procedures. Ability to prioritize and manage multiple tasks in a fast-paced service-oriented environment. Knowledge of or ability to learn divisional systems (e.g. Banner Argos OnBase TouchNet and Microsoft 365 suite). Physical ability to set up install and maintain computer systems and peripherals.Preferred Education and Experience:Associates degree in computer information science information technology computer science computer networking or related IT field. 3 years of experience providing IT support in a higher education or large organizational setting; ORBachelors degree in computer information science information technology computer science computer networking or related IT field. 1 year of experience providing IT support in a higher education or large organizational setting.Preferred Knowledge Skills and Abilities: Knowledge of higher education environments and student service systems. Familiarity with university IT policies data security practices and support ticketing systems (e.g. TeamDynamix RingCentral). Experience contributing to IT documentation and testing plans. Knowledge of current and emerging technology trends relevant to student-facing operations.Benefits:University of Tennessee employees are eligible for a comprehensive suite of benefits that includes: Generouspaid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days Flexible work arrangements offering a hybrid schedule to most team members Educationbenefitsfor employees and their dependents at UT System campusesRetirementand deferred compensation plans including 401(k) 403(b) etc. Comprehensive medical dental and visioninsuranceplans Employeediscountsto attractions services and goodsThe DivisionTheEnrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions International Recruitment Transfer Center One Stop Student Services Financial Aid and Scholarships the Center for Financial Wellness University Registrar Pre-college Research Excellence Programs EM Research & Analytics EM Communications and EM Operations. The Division of Enrollment Management is committed to ourVision Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.The University of Tennessee Knoxvilleis the state of Tennessees flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers serving our state and nation is key to our mission. UT enrolls over 35000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellors Cabinet and theirPrinciples for Engagement the University of Tennessee Knoxville builds and supports an inclusive community that provides opportunities to lead serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.The Knoxville Community:Nestled in the foothills of the Great Smoky Mountains Knoxville has a metropolitan statistical area population of more than 850000 people. We enjoy a dynamic culture that includes numerous theaters and museums a vibrant and diverse music scene including a symphony orchestra and an opera company world-class restaurants numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River the Knoxville area boasts wonderful year-round water activities including boating fishing and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville Nashville Atlanta and the Great Smoky Mountains and a days drive to Memphis Chicago and Washington D.C.For full consideration applicants should submit a cover letter detailing relevant experience along with a resume and the name e-mail address and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.Required Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1