IT Technician (Schaumburg On-Site) at Motorola Solutions

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business we bring innovative thinking to every conversation and deliver with integrity. Were looking for people who bring great ideas and who make our partners ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.Job DescriptionThe IT support technician provides face-to-face support via walk-up service for IT-related incidents and requests from employees and contractors along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support. Primary responsibility is to support our employee base with their technology needs including desktop support issues IP phones and mobile devices. Experience supporting Windows 11 Mac OS and Google Workspace is required. This person should be a good communicator who enjoys working with people from all levels of the company. This position will require 100% on-site support at the Schaumburg Illinois site. Work hours are from 8 am to 5 pm with a 1-hour lunch break. This is a 40-hour work week. Location schedule changes are based on business needs.Scope of Responsibilities / ExpectationsInvestigate troubleshoot and resolve all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite Remote/VPN Connectivity Printing MS Office and Chromebox / Audio-Visual services.Primarily responsible for installing and configuring computer systems following a defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors.Create maintain and update IT equipment in our asset tracking software.Provide mobile device support to include the setup of devices (iOS Android etc.) to connect to the mobile device management system and remote authentication applications.Assist with IT onboarding of resources including new PCs loaner PCs IT Training etc. Complete IT responsibilities associated with the offboarding of retired resource assets.Track all customer communication and users requests/problems in the ServiceNow incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update the associated knowledge base with standard resolutions as required.Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers.The individual must present a positive customer service experience for fellow employeesCreate and maintain in-house documentation; these include but is not limited to checklists IT Asset Management general policies and procedures.Prioritize critical issues and escalate issue(s) following defined processes.Participate in automation and script development for repetitive activities.Expand knowledge and learn new systems and procedures.Able to work independently with minimal supervision.Perform inventory management tasksEmbrace and apply company AI to optimize duties and expand role scope.Desired Background/Knowledge/SkillsExcellent knowledge of PC internal components.Ability to operate tools components and peripheral accessories.Excellent knowledge of PC and desktop hardware.Hands-on hardware troubleshooting experience.Experience supporting Windows 11 and Mac OSTechnical knowledge of current protocols operating systems and standards.Able to read and understand technical manuals procedural documentation and OEM guides.Strong analytical and problem-solving skillsAbility to communicate effectively with others both orally and in writing.ServiceNow experienceAndroid and IOS experienceEducation Work Experience Certifications and RequirementsAssociate degree or equivalentFluent communication skills in English requiredBilingual (English/Spanish) is preferred.3 years of IT/Computer experienceOne or more of the following certifications: ACMT ( Apple) CompTIA A Certification Google IT Support Professional Microsoft MCSETarget Base Salary Range:$60000 USD - $70000 USDConsistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.#LI-MP2#LI-ONSITEBasic Requirements3 years of IT and/or Computer Support experienceLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur :Incentive Bonus PlansMedical Dental Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.Required Experience:IC Key Skills Anti Money Laundering,Electro Mechanical,IT Project Management,Advertisement,Corporate Partnerships,IOS Employment Type : Full-Time Experience: years Vacancy: 1