IT Technician at ServiceNet

Responsive recruiterBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offTraining & developmentIT Technician (Level 1 and Level 2)Full-timeLocation: Northampton MAPay Range: $20-25/hourSchedule: Monday - Friday 9a-5pServiceNets IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands-on customer-facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission-driven organization.Regular travel to multiple sites is required; mileage is reimbursed.Key Responsibilities:Depending on experience technicians will handle responsibilities such as:Supporting desktops laptops printers mobile devices and common softwareResponding to help desk tickets and assisting users with account access MFA and troubleshootingSetting up workstations peripherals and basic network connectionsDocumenting work accurately and escalating issues when neededHandling more advanced tasksescalated workstation issues basic networking VoIP setup equipment replacementsfor those operating at a Level 2 capacityAssisting with site setups moves and equipment upgradesBuilding new skills through structured hands-on training designed to support long-term career growthQualifications:Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity customer service strength communication skills and the ability to work effectively as part of a team.Level 1 Profile:Strong communication and customer service skillsFoundational knowledge of Windows Microsoft 365 and hardwareWillingness to learn follow guidance and grow within the departmentLevel 2 Profile:Proficiency with Windows Microsoft 365 networking basics VoIP and escalated troubleshootingSteady communication sound judgment and reliable teamworkAbility to work independently when neededRequired for All Applicants:Valid drivers license and reliable transportationAbility to lift and carry computer equipmentProfessional customer-service-focused approachWhy Join ServiceNet ITHands-on work across diverse environmentsTraining and mentorship to help you grow your careerClear internal advancement pathwaySupportive steady team cultureWork that directly supports human-services programs across the regionBenefits:Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more About ServiceNetServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness developmental disabilities brain injuries homelessness and substance use issues. With our dedicated staff members we work together to make a meaningful difference in the lives of others. Join UsJoin us and become part of a caring community that helps others find joy and purpose. Apply today. Learn more about ServiceNet ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status. Compensation: $20.00 - $25.00 per hour ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us! At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community. And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.Required Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 25