ITInfrastructure Operations Engineer at Vision Government Solutions

IT Operations Engineer/Infrastructure Operations EngineerAbout the RoleWerelooking for a hands-onsystemsengineer with a strong Windows and Microsoft SQL Server background to keepourcustomer environments healthy performant and complex issues across OS database network and application layers owndeploymentsand upgrades and collaborate closely with Product Dev and Support. This role suits someone who loves learning thrives in a fast-paced environment and is comfortable handling occasional off-hours incidents and maintenance windows.About the CompanyVision is a leading GovTech firm providing market leading software to the public sector throughout the United States. Today more than 430 cities towns and counties are part of the Vision family. As we continue to rapidly grow we pride ourselves on the intense loyalty of our customer base more than 50% of which have been with Vision for over 20 years. Learn more at .Summary of Role & ResponsibilitiesThe IT Operations/Infrastructure Operations Engineer is responsible for:Own application operations for our softwarefor hostedcustomers:installs upgrades configuration and break/fix.Design and scaleenvironments:help evolve our hosted architecture to support growth performance and resilience; contribute innovative ideas to simplify operations and improve scalability.Troubleshoot end-to-end: Windows ServerSQL IIS event logs TLS/certificates DNS firewalls networking and app-level logs.Administer SQL Server: backup/restore performance tuningsecurity and maintenance jobs.Deploy & release: plan and execute customer rollouts; script repeatable installs with PowerShell/Ansible;validate and document changes.Monitor & improve reliability: build dashboards/alerts capacity plans and runbooks; drive root-cause analysis and preventive actions.Customer engineering: join escalations from Support engage on calls and write clear KBs/postmortems.Security & compliance: manage least-privilege access patching vulnerability remediation certificate lifecycle.Network &firewallsupport: VPNs site-to-site tunnels NAT ACLs WAF/load balancers; packet capture and analysis when needed.Collaborate cross-functionally: partner with Developers to reproduce issues interpret stack tracesvalidatefixes and improve observability.Who We Are Looking ForThe ideal person for this role will have demonstrated the following abilities and traits: Required Qualifications5yearsadministering Windows Server in production (AD/Group Policy DNS DHCP IIS Windowsservices Task SchedulerPerfMon/Event Viewer).Strong Microsoft SQL Server experience (T-SQL performance tuning backups/restore HA/DR concepts security/roles).Networking &firewallsfundamentals: TCP/IP subnetting/VLANs VPN (IPsec/SSL) NAT routing basics TLS/PKI and practicalfirewallrule management.Scripting/automation with PowerShellor Ansibleandcomfortwith CLI tools.Production troubleshooting mindset: hypothesis-driven debugging clear incident communication and bias for action.Customer empathy and excellent written/verbal communication; ability to translate technical issues into business impact.Willingness to work off-hours for scheduled maintenance windows. Other SkillsPublic Cloud Operations(Azure preferred):compute storage networkingmonitor/loganalytics.Observability: experience withDataDog Grafana Zabbix Windows Event Forwarding Sysmon or similarmonitoring and observability tools.Web stack: IIS URLrewrite reverse proxying load balancing HTTP/HTTPS internals; tools like Fiddler/Postman/cURL/Wireshark.Virtualization: Hyper-V/VMware/Nutanix;networkcomputestorage performance basics.Security: MFA/SSO (SAML/OIDC) ADFS/Entra ID hardening/benchmarking (CIS) EDR/AV operations Okta Microsoft 365.Certifications: Microsoft (Windows/SQL/Azure) Network/Security or vendorfirewallcerts (Fortinet/Palo Alto) are a plus.What we offerA collaborative work environment in a values driven teamCompetitive salary and benefits including health dental vision insuranceHSA and FSA optionsPaid vacation and sick time401(k) plan with matching contributionsEmployer paid short term and long-term disability insurance and group term life insuranceAccess to our EAP (Employee Assistance Program)The opportunity to support our mission of making a better future one community at a timeThis role supports later-day operational coverage. Standard hours are10:00 AM7:00 PM Eastern Time. Applicants whose local time zone naturallyalignswith these hours are preferred.Our company is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.We maintain a drug-free workplace.Equal Employment OpportunityVision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.Were proud to be an equal opportunity employer and celebrate our employees differences including race color religion sex sexual orientation gender identity national origin age disability and Veteran status.Vision Government Solutions maintains a drug-free workplace. Required Experience:Senior IC Key Skills CSS,C++,ABAP,Bank Reconciliation,Information Technology Sales,JavaScript Employment Type : Full-Time Experience: years Vacancy: 1