ITS Support Specialist at St. Norbert College

St. Norbert College (SNC) a nationally ranked private Catholic liberal arts college is seeking an Information Technology Services (ITS) Support Specialist. This position is responsible for the design operations and support of audio-visual (AV) and computing equipment in the colleges learning spaces including classrooms labs and meeting rooms. They will deliver just-in-time support to faculty in response to technical issues in these environments and provide documentation and training on how to use learning space addition they will provide general technology support to members of the college community. The ITS Support Specialist will collaborate with other members of the larger ITS team as well as with Facilities Conference and Event Services the Registrar faculty and staff to design and maintain effective technology-enabled teaching and learning environments. The position requires strong technical expertise in computer and AV equipment broad user technical support experience and a firm commitment to providing exceptional customer service.This position is based on campus and requires regular in-person presence.Specific responsibilities:Learning Space Support (25%)Provide technical support for learning space technologies in coordination with the ITS Service Desk and vendors. Maintain support documentation and assist with training materials and sessions.End-User Support (25%)Resolve walk-in and call-in incidents with Service Desk staff. Troubleshoot end-user device issues related to classroom connectivity software and limited hardware needs.Learning Space Design & Standards (20%)Recommend and implement designs standards technologies and processes for technology-enabled learning spaces. Evaluate and deploy appropriate operating systems software and hardware for classrooms and labs.Application & Inventory Administration (15%)Manage Extron and Neat Pulse applications including device enrollment configuration and troubleshooting. Support refresh planning for AV and learning space technologies and maintain accurate equipment inventories.Network Support (10%)Collaborate with the network team to manage network closet hardware and ensure proper device connectivity.Campus Support (5%)Liaise with Facilities on learning space maintenance and coordinate AV services for special events including technical assessments and solutions for AV streaming and video conferencing.Required Minimum Qualifications:Bachelors degree in Computer Science or related field3 years AV IT or technical support experience preferably in an academic environment.Experience supporting faculty and students in an academic environment is a plus.Experience with learning space design.Extron experience and/or certification including experience with Extron Configurator Toolbelt and GlobalViewer software programsExperience with web and video conferencing technologies.Skilled in supporting Apple and Windows-based computers and iOS and Android tablets and mobile devices.Skilled in exceptional troubleshooting with learning space technologies including but not limited to: controllers projectors audio systems Apple and Windows-based computers Apple TV document cameras etc.Ability to analyze technical problems involving the signal flow between IT and AV equipment conduct testing and research to determine appropriate solutions.Ability to remain calm under pressure and communicate technical concepts to individuals of all competency levels with tact patience and courtesy.Project and time management skills with the ability to effectively manage competing priorities.Ability to interact professionally with coworkers and customers particularly in conflict situations.Commitment to a mission-driven environment that is aligned with Catholic Norbertine and liberal arts values.The College may consider any equivalent amount of credentials licensures training or experience that provides the necessary knowledge skills and abilities to perform the duties and responsibilities of this job.Benefits package:The College offers an outstanding benefits package including health dental vision and life insurance; retirement plan; paid time-off and tuition waiver. For more information please visit: instructions:Applications received by Monday December 22 will be given full consideration. However applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application.St. Norbert College (SNC) a Catholic Norbertine and Liberal Arts College provides an educational environment that fosters intellectual spiritual and personal development. As the only Norbertine institution of higher learning in the world our roots traditions and commitments create a unique and enriching educational experience for our students. At SNC our commitment to communio the Norbertine ideal of a community united as one is grounded in the principles of dignity truth and justice. Consistent with these principles St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant diverse and spiritually engaged community ( ExemptScheduled Weekly Hours:40The duties and responsibilities listed in this job description are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.Required Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1