ITSM process Lead at Inherent Technologies

Position: ITSM process Lead Location: Chicago IL*Day 1 Onsite JD Key responsibilities Problem lifecycle management: Oversee the entire problem lifecycle from identification and analysis to resolution and closure. Root cause analysis: Lead the process of identifying the underlying causes of incidents to prevent them from happening again. Proactive problem management: Identify trends in incidents to proactively address potential issues before they impact users. Stakeholder communication: Inform stakeholders about problem status resolution plans and potential risks. Reporting: Develop and deliver reports on problem management activities and metrics to management. Continuous improvement: Regularly review processes and performance to identify opportunities for improvement in the problem management function. Process Management: Implement and manage ITIL-based practices focusing on key processes like incident problem change and release management. Stakeholder Coordination: Work with IT and business stakeholders to enhance service delivery and manage relationships. Performance Monitoring: Track service performance against key performance indicators (KPIs) and report on metrics to identify areas for improvement. Incident leadership: Declare incidents assemble response teams and lead the bridge or conference calls to drive resolution. Coordination: Coordinate and provide direction to various IT support groups such as server network database and application teams. Communication: Provide clear concise and timely updates to senior management stakeholders and customers both during and after the incident. Issue Resolution: Address and resolve process-related issues and bottlenecks. Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full Time Experience: years Vacancy: 1