Janitorial Franchise Business Consultant at Jan-Pro of Northern Illinois

Janitorial Franchise Business Consultant For the 15th consecutive year, JAN-PRO Cleaning & Disinfecting is the Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings. JAN-PRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is based in our Burr Ridge, IL office. POSITION SCOPE: In this full-time Franchise Business Consultant role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through approved on-site brand standard audits, prompt customer follow-up, and serving as a business coach and mentor to our Jan-Pro Certified Business Owners, you will help them provide the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. This individual will be responsible for a territory within the Greater Chicagoland/Northwest Indiana area. WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: • Develop a beneficial business relationship with all Franchisees in assigned area. • Audit accounts against our brand standards on a regular schedule. • Quickly identify performance evaluation success or issues through 'proactive' site visits and effectively communicate to Franchisee for resolution to aid with their account retention. • Identify additional special service opportunities to assist in increasing franchisee revenue. • Facilitate communication between the Certified Business Owners and their customers, when needed. • Enhance the support to our franchise owners by proactively developing relationships with customer site contacts. • Provide on-call support, as necessary. • Schedule meetings with Franchisee to conduct business planning sessions. • Complete and maintain accurate documentation of franchisee and client records. • Support franchisees with onboarding and offboarding customers. • Recommend solutions to retain franchise owners' customers. • Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand. • Technical training skills and experience with floor work. Ex: strip and wax, carpet extraction, buffing etc. • Timely completion and documentation of administrative tasks. YOU'LL BE A GREAT FIT IF YOU HAVE: • MINIMUM of 4 years in janitorial operations and customer service experience. • Ability to multi-task and keep composure in a fast-paced work environment. • Effective time management skills. • Consistent follow-through on commitments. • Ability to handle difficult situations and conversations. • Excellent written and verbal (English) communication skills. Bi-lingual speaking and writing capabilities (Spanish) is a plus. • Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations. • Professional appearance, demeanor, and communication skills. • Ability to work with sensitive information in a confidential environment. • Experience cleaning schools, dealerships or medical facilities is a plus. PHYSICAL AND MENTAL REQUIREMENTS: • Ability to function in high-pressure situations. • Manual dexterity to operate a computer (desktop, laptop, and tablet) and other electronic equipment. • Ability to take legible, handwritten notes, where necessary. • Correctable vision and hearing. • Successfully complete a pre-employment drug screen and criminal background check. • Excellent interpersonal skills. • Clear, easy to understand oral communication ability. • Ability to sit for prolonged periods. • Flexible work schedule. • Valid driver's license. TO THE BEST QUALIFIED CANDIDATES, WE OFFER: • Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses. On target first year compensation of $50,000-$58,000. • Company vehicle, gas card • Retirement Plan, Employer paid Healthcare Reimbursement Account • Company provided computer, tablet and cell phone • Paid vacation plus paid holidays