Japanese Bilingual Customer Service Representative at Staffmark Group

Job Title: Japanese Bilingual Customer Service RepresentativeLocation: Torrance, CA (Hybrid, once a week onsite)Hours: 9:00am - 5:30pmClassification: Non-Exempt, Full-Time, Direct-HireA rapidly growing global company in the finance industry is seeking a Japanese bilingual Customer Service Representative (CSR) to join their expanding team. This position is ideal for someone who is eager to learn, grow, and build a long-term career in a professional and supportive environment. You'll receive comprehensive training, gain hands-on experience with global business operations, and have the opportunity to grow into more specialized or senior roles over time.The company values collaboration and flexibility - offering a hybrid work style (only one day per week onsite) to support both productivity and work-life balance.Responsibilities:Provide exceptional customer service to business clients in both English and Japanese.Assist managers with client communication, documentation, proposals, research, and vendor coordination.Process account-related requests, such as adjustments, invoicing, and documentation.Support client renewals, new account setups, and competitive bids in collaboration with the client support team.Maintain accurate records and ensure timely completion of assigned tasks.Participate in team meetings and training sessions to further develop industry knowledge and skills.Contribute to a positive and collaborative team culture by being proactive and detail-oriented.Qualifications:Bilingual in Japanese and English - business-level proficiency required.Excellent communication and customer service skills.Strong computer skills, including MS Office (Excel, Word, PowerPoint, Outlook).Analytical and detail-oriented mindset.Benefits:Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401kThe base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.