Kore.ai Solution Architect (Malvern) at Delta System & Software, Inc.

RESPONSIBILITIES Work closely with the client teams to define and architect the solution for our clients on Kore.ai XO platform. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client's expectations delivering tangible business value to our clients. The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks. Build high level chatbot architecture with backend integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding. Have migration and upgrade experience in various of Kore.ai. Should have exposure in multiple Conversational AI platforms and experience in evaluating different Conversational AI platforms against customer requirement. Review and integrate the technical architecture requirements. Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution. Provide input into final decisions regarding hardware, network products, system software and security. Experience to various backend systems like ServiceNow, Salesforce, IVR, Amazon Lex, ASR/TTS systems is a plus. MUST HAVE SKILLS Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape. Working experience in Kore.ai AI platforms (XO 10.x and 11.x) Should have excellent communication and presentation skills. Should have good experience in Prompt Engineering, GenAI, LLMs etc., Work autonomously and be comfortable building projects from start to finish. Work and delivery programs in a global delivery model. Skill - NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API's. OTHER SKILLS WE'D APPRECIATE Lead, collaborate and work efficiently amongst a team of developers and designers. Willing to travel as required. Knowledge and expertise in Kore.AI will be an added advantage.