L2 Engagement Leader at Wipro

L2 Engagement Leader

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Location: St. Louis, MO

Experience

• 10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
• Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).
• Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.
• Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
• Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.
• Experience driving left-shift / knowledge transfer programs across large application portfolios.

Technical Skills

• Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
• Mainframe environment: JCL, COBOL, DB2, CICS working knowledge sufficient to guide L2 team.
• Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
• ITSM platforms: ServiceNow (Incident, Change, Problem Management modules).
• Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.
• Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus.

Leadership & Soft Skills

• Exceptional stakeholder management and executive communication skills ability to influence without authority.
• Strong organizational and coordination skills to manage dependencies across 10+ portfolios and 50+ applications.
• Data-driven mindset ability to define metrics, build dashboards, and present insights to drive decisions.
• Proactive, self-starter attitude comfortable operating with ambiguity during the team's ramp-up phase.
• Experience managing onshore-offshore delivery models with cultural sensitivity and time-zone awareness.
• Strong problem-solving and conflict resolution capabilities.

The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.