Labs Administrator Office of Innovative Technologies UTK at University of Tennessee

DescriptionThe primary responsibility of this position is to design develop test implement and document best practices for managing all aspects of the OIT Computer Labs infrastructure including technical logistical staffing and asset management. Position will be responsible for gathering and analyzing relevant data and performing systematic analysis to identify problems and implement innovative solutions. May function as the lead on any size project. Work is completed with little to no oversight and overall accuracy and quality is expected.ResponsibilitiesEnsures both OIT and departmental computer labs are stable available and reliable to meet the evolving academic needs of students and faculty.Defines qualifications for lab configurations tests and evaluates configurations and resolves issues before deploying to campus.Researches analyzes and tests newer technologies for developing and implementing solutions to ensure labs will meet changing academic requirements.Leads annual project team to coordinate and deploy hardware and software upgrades in labs ensuring upgrades are performed efficiently and with minimal disruption to end users.Documents and publishes both internal and external instructions used for maintaining labs which include procedural operational and departmental policies.Continually maintains and resolves hardware and software issues including securing printers against external breaches.Hires supervises trains mentors and develops staff.Creates evaluates and modifies work processes as needed.Ensures work processes and departmental policies are documented and communicated internally and externally.Ensures adherence to all labor rules especially those involving student employees.Creates and provides training and technical documentation for staff and users.Reviews and documents staff performance developing performance plans and additional training as needed.Creates and maintains database of hardware and software configurations for both OIT and departmental labs subject to annual auditing.Gathers and analyzes utilization data to identify trends for software hardware and general lab usage.Creates reports for and makes budget recommendations to management.Documents and updates internal and external lab web pages.Manages all lab procurement and liaises with vendors to develop a mutually beneficial relationship.Leads any size project.QualificationsRequired QualificationsEducation:Bachelors degree or equivalent combination of education training and experienceExperience:Three years of relevant experienceKnowledge Skills Abilities:Experience in IT support computer lab management or a similar role within an educational or technical setting. This should include hands-on work with hardware/software deployment troubleshooting and maintaining lab environments to ensure reliability and user satisfactionBroad knowledge of the current IT industry including a wide variety of hardware software and operating systemsKnowledge and utilization of lab-centric utilities such as DeepFreeze Keyserver etc. or their equivalentsStrong organizational & logistical skills with attention to detailStrong leadership skills with experience managing staffAbility to analyze data form conclusions and quickly modify processes in a constantly changing IT environmentAbility to act as project lead or mentor on any size projectAbility to develop documentation and trainingExcellent interpersonal and customer service skillsExcellent oral & written communication skillsIntermediate skills in Microsoft Office and Adobe Creative CloudPreferred QualificationsExperience:Five years of relevant experienceKnowledge Skills Abilities:Advanced Knowledge of lab-centric utilities such as DeepFreeze Keyserver etc.Advanced Knowledge of Microsoft 365 applicationsDemonstrated webpage developmentWork LocationLocation: Knoxville TNFully Onsite with occasional opportunity for remote workCompensation and BenefitsUT market range: MR14Anticipated hiring range: $74000 - $86000Benefits include: Health Insurance Holidays and various paid leaveFind more information on the UT Market Range structurehereFind more information on UT BenefitshereApplication InstructionsTo express interest please submit an application with the noted below attachments. To be assured full consideration completed applications with all requested materials should be submitted on or before December 29 2025.ResumeCover LetterList of 3 Professional ReferencesAbout The College/Department/DivisionTheOffice of Innovative Technologies (OIT)seeks to support the universitys mission by providing customer driven IT services in a consistent and credible manner.Required Experience:Unclear Seniority Key Skills Office Manager Experience,Microsoft Office,Data Entry,Microsoft Outlook,Microsoft Word,QuickBooks,Office Experience,Microsoft Excel,Filing,Administrative Experience,Microsoft Outlook Calendar,Bookkeeping Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 74000 - 86000