Language Access Program Specialist at State of Maryland

IntroductionOUR MISSIONThe Maryland Workers Compensation Commission seeks to secure the equitable and timely administration of the provisions of the Maryland Workers Compensation law on behalf of its customer the injured workers and their employers by providing an efficient forum for the resolution of individual claims.OUR VISIONThe Workers Compensation Commission envisions a state wherein injured workers and employers are empowered to create an equitable partnership to facilitate prompt and fair resolution of workers compensation matters.ABOUT USTogether we profoundly touch the lives of so many people and have enormous responsibility to the community by fulfilling our mission of securing equitable and timely administration of the law. The Commission continues to provide services to our constituent partners at a level rarely met throughout the United States. The professionalism work ethic and technological acumen manifest in our operations allows us to smoothly and effectively manage the challenges which invariably arise. Every division within the agency plays a vital role in keeping us in the forefront nationally...GRADE12Salary range$51580.00 - $70744.00/year with potential growth to $79673.LOCATION OF POSITION10 East Baltimore Street Baltimore MD 21202Main Purpose of JobManage and schedule interpreter services for hearings meetings and other proceedings in compliance with COMAR 14.09.03.04. Assign interpreters based on language proficiency subject matter expertise and availability using CompHub and the Maryland State Foreign Language Vendor.To support the effective administration and improvement of agency programs by collecting analyzing and interpreting data; applying relevant laws and regulations; assisting in program planning and implementation; and providing informed recommendations to enhance organizational performance and role blends analytical administrative and consultative responsibilities to ensure programs operate efficiently and in compliance with applicable role requires adherence to regulations timely processing of documents accurate communication and a high level of responsiveness to internal and external stakeholders.POSITION DUTIESInterpreter Scheduling & CoordinationManage and schedule interpreter services for hearings meetings and other proceedings in compliance with COMAR 14.09.03.04;Assign interpreters based on language proficiency subject matter expertise and availability using CompHub and The State of Marylands foreign Language Vendor;Coordinate both oral interpretation and written translation services using qualified interpreters/translators;Update interpreter requests related to continuations or rescheduling of hearings;Communicate sudden schedule changes to in-house interpreters and affected parties;Schedule Interpreter Services for Video Remote Hearings;Collaborate with Division Director to ensure compliance with House Bill 1473 requirements;Be part of a transformative initiative that ensures Marylands public services are inclusive and accessible to Maryland citizens.Data Management & ComplianceProcess interpreter requests via CompHub in accordance with COMAR 14.09.03.04;Obtain analyze and interpret data to apply relevant rules regulations and standards;Maintain accurate records of interpreter assignments language requests and service timelines;Maintain a current list of vendors and the Maryland Judiciary Interpreter Registry of certified and qualified interpreters.Stakeholder CommunicationProvide information to callers regarding laws rules regulations operations and procedures governing the agency;Engage in dialogue with Commissioners attorneys and claimants to confirm requested accommodation;Route IPO inquiries from voicemail and email to the appropriate subject matter expert.Other duties as assigned.MINIMUM QUALIFICATIONSEducation: Graduation from an accredited high school or possession of a high school equivalency certificate.Experience: Two years of experience performing administrative staff clerical clerical technical or secretarial work.Notes:1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.DESIRED OR PREFERRED QUALIFICATIONSProficiency with Excel spreadsheetsAbility to manage multiple platforms and high-volume communication (phone email portals)Experience gathering and compiling statistical data for monthly reportsStrong Customer Service SkillsGood organizational and time-management skillsLICENSES REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.BENEFITSSTATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONSIf you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person. Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.If you have questions please contact.PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.Completed applications required documentation and any required addendums may be mailed to:Workers Compensation CommissionAttn: 25-10 E. Baltimore StreetPersonnel DivisionBaltimore MD 21202TTY Users: call via Maryland RelayThe MD State Application Form can be found online.The Workers Compensation Commission is an equal opportunity employer. It is the policy of the WCC that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.Required Experience:IC Key Skills Active Directory,Identity & Access Management,LDAP,SAFe,Assistive Technologies,Authentication,Pediatrics Experience,NVDA,Sailpoint,SSH,SSO,Oracle Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 51580 - 70744