Language Access Program Specialist at Workers' Compensation Commission

Manage and schedule interpreter services for hearings, meetings, and other proceedings in compliance with COMAR 14.09.03.04. Assign interpreters based on language proficiency, subject matter expertise, and availability using CompHub and the Maryland State Foreign Language Vendor. To support the effective administration and improvement of agency programs by collecting, analyzing, and interpreting data; applying relevant laws and regulations; assisting in program planning and implementation; and providing informed recommendations to enhance organizational performance and decision-making. This role blends analytical, administrative, and consultative responsibilities to ensure programs operate efficiently and in compliance with applicable standards. The role requires adherence to regulations, timely processing of documents, accurate communication, and a high level of responsiveness to internal and external stakeholders. POSITION DUTIES Interpreter Scheduling & Coordination Manage and schedule interpreter services for hearings, meetings, and other proceedings in compliance with COMAR 14.09.03.04; Assign interpreters based on language proficiency, subject matter expertise and availability using CompHub and The State of Maryland's foreign Language Vendor; Coordinate both oral interpretation and written translation services using qualified interpreters/translators; Update interpreter requests related to continuations or rescheduling of hearings; Communicate sudden schedule changes to in-house interpreters and affected parties; Schedule Interpreter Services for Video Remote Hearings; Collaborate with Division Director to ensure compliance with House Bill 1473 requirements; Be part of a transformative initiative that ensures Maryland's public services are inclusive and accessible to Maryland citizens. Data Management & Compliance Process interpreter requests via CompHub in accordance with COMAR 14.09.03.04; Obtain, analyze, and interpret data to apply relevant rules, regulations and standards; Maintain accurate records of interpreter assignments, language requests and service timelines; Maintain a current list of vendors and the Maryland Judiciary Interpreter Registry of certified and qualified interpreters. Stakeholder Communication Provide information to callers regarding laws, rules, regulations, operations and procedures governing the agency; Engage in dialogue with Commissioners, attorneys and claimants to confirm requested accommodation; Route IPO inquiries from voicemail and email to the appropriate subject matter expert.