Lead Account Executive Global Operations (Remote-Eligible) at Capital One

Lead Account Executive - Global Operations (Remote-Eligible)The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products releases and solutions while also resolving escalated customer issues. Furthermore the role is responsible for managing operational relationships with complex and large partners actively managing risk and escalating any customer-impacting issues to management within day-to-day responsibilities.Responsibilities:Providing dedicated operational support to various stakeholders including acquirers network partners issuers and processorsConducting research on complex situations and troubleshooting issues related to end-to-end transaction processing acceptance complaints and issuer launchesSupporting business development through the onboarding of new franchises issuers acquirers processors and software vendors as well as assisting with contract negotiation and due diligenceManaging compliance with operating rules and regulations coordinating certification and supporting participants through the semi-annual release processLeading internal projects ensuring documentation meets auditing requirements and serving as a Subject Matter Expert (SME) on key authorization and settlement applications internal systems and toolsManaging strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issuesClient Engagement: This is a client-facing role requiring approximately 10% travelBasic Qualifications:High School Diploma GED or equivalent certificationAt least 6 years of payments industry experience within financial servicesPreferred QualificationsBachelors Degree in Business Finance Information Technology Engineering8 years of payments industry experience within financial servicesExperience influencing key stakeholders executive level clients or internal business partnersCapital One is open to hiring a Remote Employee for this opportunity.At this time Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $106700 - $121700 for Lead Account ExecutiveRiverwoods IL: $106700 - $121700 for Lead Account ExecutiveChicago IL: $106700 - $121700 for Lead Account ExecutiveCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process please send an email to Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Required Experience:IC Key Skills Bidding,Integration,Christmas Temporary,ABB,Elevator Maintenance,Application Engineering Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 106700 - 121700