Lead Business Analyst (Revenue Operations) at Freshworks

Were looking for a highly skilled Business Analyst to join our North America Field Revenue Operations this key role youll combine analytical expertise with strong business partnership skills to drive strategic initiatives optimize sales processes and enable scalable growth across our Field Sales organization. Youll work closely with senior leaders in Sales Marketing Enablement and Customer Success influencing decisions with data-backed insights and helping shape how our GTM teams operate. If you thrive in fast-paced SaaS environments enjoy solving complex operational challenges and excel at turning data into strategy this role is for you. Key Responsibilities: Partner cross-functionally across the North America GTM org to analyze data surface insights and report on key performance metrics that highlight risks opportunities and growth drivers. Provide executive-level insights through ad hoc analyses reporting presentations and visualizations that inform strategic decisions. Drive segmentation and territory strategy by using data to prioritize high-impact accounts and guide resource allocation. Manage the Rhythm of Business including regular reporting on pipeline lead flow funnel metrics and revenue performance for MBRs QBRs and leadership reviews. Communicate findings to senior global stakeholders across multiple business lines and time zones with clarity precision and strong business context. Own critical Salesforce operational components including configurations quotas compensation plans overlays and team structures to support smooth GTM operations. Operate autonomously driving informed decisions and contributing meaningfully to team and organizational objectives. Create and maintain documentation including SOPs rules of engagement and process workflows. Build and maintain Salesforce dashboards and reports to enable self-service analytics for the sales organization. Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo CA headquarters. Qualifications : 5-10 years of experience in Revenue Operations Sales Operations or Strategy roles within high-growth SaaS companiesHands-on experience supporting GTM teams and enabling data-driven decision-makingStrong analytical and data modeling capabilities; fluent in Excel/Google Sheets SQL and BI tools (Tableau Looker Power BI)Knowledge of sales funnel dynamics and key revenue metrics (pipeline churn CLTV CAC)Excellent communication and stakeholder management skills across teams and leadership levels Proven ability to take initiative and work independently in dynamic fast-paced environmentsStrong understanding of CRM systems (e.g. Salesforce) B2B sales processes and sales/marketing automation tools Familiarity with lead routing quota setting and compensation processes is a plusSalesforce Platform Certification is a plusAdditional Information : The annual base salary range for this position is $120000 - $150000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.Remote Work : NoEmployment Type : Full-time Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Experience: years Vacancy: 1