Lead Commercial Loan Servicing Specialist at Wells Fargo

Lead Commercial Loan Servicing Specialist

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist as part of the Commercial Banking Operations Division. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead a variety of servicing activities for complex commercial products
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
• Evaluate and upload data into the systems of record
• Research complex business and operational decisions
• Ensure compliance with all policies, procedures, and regulatory requirements
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
• Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience recommending and documenting business procedures and best practices, identifying process gaps, and offering alternatives
• 5+ years of financial services experience
• Experience supporting business execution, implementation, or strategic initiatives
• Experience updating and certifying procedures
• Controls management experience including the implementation of governance documents
• Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Skilled in reviewing and editing material authored by others
• Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Experience completing quality control assessments of the work performed by team
• Experience in serving as team lead or escalation point
• Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Partners with clients to review audience and develop strategy to address technical documentation needs

Job Expectations:

• Hybrid work schedule

Locations:

• Charlotte, NC
• Des Moines, IA
• Irving, TX
• Minneapolis, MN

This position is not eligible for Visa Sponsorship

Pay Range: $100,000.00 - $179,000.00

Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement