Lead Customer Success Manager at AppOmni

Possible Locations:- SF/Bay Area- Denver CO- NYC NY- Lexington KYPlease note we are not working with agencies or 3rd parties.About AppOmniAppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture access third-party connections AI-related activity and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection AppOmni helps enterprises identify and resolve risks early keeping their SaaS applications secure. Recognized as aFrost Radar 2025 LeaderandGreat Place To Work AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications.About the RoleAppOmni thrives off the success of our customers and were looking for a strategic growth-focused and results-driven Enterprise Customer Success Manager to engage and enable AppOmnis largest customers. Our Customer Success team serves as the primary advocate for our customers guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product.As a Lead CSM you will be responsible for driving the full customer lifecycle to show value and ensure customers are actively engaged and fully recognizing the potential of the AppOmni product. Partnering directly with the customers team youll have polished communication and a strong presence coupled with the unique ability to act as a trusted advisor and expert on the AppOmni product.What Youll DoManage and serve as the primary point of contact for all post-sales activity for AppOmnis top enterprise customers through strong relationship-building product knowledge planning and executionBe consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value.Ensure that a plan is in place with each customer for deployment change management and adoption programs. Monitor and identify adoption and utilization trends provide recommendations based on customers needs risks and strategy.Introduce and implement new products and features as they become available with the support of the AppOmni Technical Account Manager and/or Implementation Manager.Increase customer retention by conducting regular health check meetings for tactical items and performing strategic business reviews for alignment of objectives and outcomesTrack accounts to identify churn risk and work actively to eliminate that risk; own the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals.Be the voice of the customer to our internal stakeholders (engineering product sales and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customersWork closely with Product and Engineering on identification and tracking of product improvement requests troubleshooting and bugsSimultaneously manage multiple enterprise customers who are at different points in the account lifecycleEvangelize customer success stories with the Marketing teamAbove all put customers needs first and demonstrate customer obsessionWhat Were Looking For7 years experience in customer success in a SaaS organization consulting technical account management or sales engineering.Current experience working directly with large enterprise customers Fortune 100 companies and C-level executives.SaaS security experience Cloud security experience Identity and Access Management or experience in other cybersecurity disciplines are strongly preferredExperience supporting customer organizations comprised of security teams and business application ownersWorking knowledge of common SaaS solutions such as Salesforce M365 ServiceNow Workday Okta.Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus.Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders.Has handled difficult customers or situations and can demonstrate resolutions.Proficiency in Salesforce Gainsight and Zendesk preferred.Knowledge of Python or other languages is a plus.You enjoy planning adjusting executing winning and celebrating as a teamCultureOur flexible remote-first team is collaborative and supportive as we move quickly to research and develop new ideas deliver new features to our customers and iterate on ideas and innovations. We accomplish this by focusing on our five core values: Trust Transparency Quality Customer Focus and Delivery. Our team is determined to make a difference to positively impact our way of life by securing the technology that is changing the world.AppOmni is proud to be Certified by Great Place to Work as we seek to build a culture where all employees feel appreciated and supported especially with clear and honest leadership employee recognition and an environment that fosters innovation and collaboration.We believe diversity fuels innovation and drives growth by bringing a wealth of different perspectives and skills. Were committed to fostering an inclusive environment where every employee feels valued heard and empowered to reach their full potential. Join us in building a workplace where we can all thrive. & BenefitsAppOmni is committed to supporting our employees financial professional and personal well-being. To do this we take a holistic view of compensation one that values not just the immediate financial package but also long-term growth of both our employees and our company. Were committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process.Our total rewards package includes the following:Base Salary: The annual base salary compensation range in the U.S. for this role is: $170000 - $185000 USD. Final offer amounts are determined by factors such as the final candidates skills qualifications and experience as well as business considerations and peer compensation.Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options we are inviting you to be an integral part of our journey forward.Benefits: The many benefits of employment with AppOmni include working remotely new hire home office / computer equipment stipend generous paid time off paid company holidays paid floating holidays paid parental leave paid sick time and paid family leave for applicable states health insurance - medical dental and vision with HSA option LifeWorks Employee Assistance Program company-provided life insurance AD&D STD/LTD and additional supplemental life insurance options 401(k) and Roth retirement saving accounts and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.AppOmni is an equal-opportunity employer. Applicants will not be discriminated against because of race color creed national origin ancestry citizenship status sex sexual orientation gender identity or expression age religion disability pregnancy marital status veteran status medical condition genetic information or any other characteristic protected by law. AppOmni is also committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at Required Experience:Manager Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 170000 - 185000