Lead Customer Success Manager at J Lee Engineering

*Job Summary: As a Lead Customer Success Manager you will be responsible for ensuring that our clients achieve their goals through the use of our products and services. You will be in charge of a team of customer success managers with the goal of increasing customer happiness retention and growth. This function is critical in developing strong relationships with our important accounts and ensuring that their success is in line with our company objectives. *Key Responsibilities: - Lead mentor and build a team of customer success managers to provide great service. - Create and implement customer success initiatives to increase client loyalty while driving renewals and upsells. - Be the principal point of contact for critical accounts understanding their business requirements and guaranteeing their success. - Monitor customer health metrics and take proactive steps to resolve any hazards to customer satisfaction. - Work with the sales product and support teams to guarantee a seamless customer experience. - Conduct regular analyses of consumer feedback and data to discover opportunities for improvement and innovation. - Develop and implement customer success programs such as onboarding training and continuing support. - Communicate customer success metrics and insights to senior leadership in order to inform strategic decisions. *Skills: - Excellent leadership and team management abilities. - Strong analytical and problem-solving skills. - Strong communication and interpersonal skills with the ability to engage and influence at all levels. - Proficient with customer success software and CRM solutions. - Ability to think strategically and act tactically. - High empathy and a customer-centric approach. - Strong project management skills including the ability to manage numerous priorities. *Education and Experience: - A bachelors degree in business administration marketing or a closely related discipline. - At least five years of experience in customer success or account management. - Proven experience leading and building a customer success team. - Experience in the particular industry is strongly preferred. - Showed success in increasing client retention and growth. Annual pay ranges from $90000 to $120000 depending on experience and qualifications. *Compensation and Benefits: - Competitive salary with performance-based bonuses. - Comprehensive health dental and vision insurance options. - 401(k) retirement plan with employer match. - A generous vacation and paid time off policy. - Professional growth and ongoing learning opportunities. - Flexible working arrangements including remote work alternatives. - Workplace wellness programs and initiatives. This post is exclusively open to candidates in the United States. If you are enthusiastic about driving customer success and have the abilities and expertise to take our team to new heights we want to hear from you! Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full Time Experience: years Vacancy: 1