Lead Product Owner at Hudson IT and Manpower

LEAD PRODUCT OWNER – ServiceNowPurposeProvides strategic leadership to Product Owners and cross-functional teams, ensuring clarity in vision, roadmap, and requirements. Leads solution planning, product portfolio management, backlog optimization, and ensures alignment to organizational goals. Serves as a senior advisor for ServiceNow initiatives.Essential Functions20% – Lead development of product portfolio and solutions in partnership with POs, stakeholders, and scrum teams.15% – Align and plan releases, manage product evolution, review milestones.15% – Validate solutions through research, market insights, pricing structures.10% – Maintain internal/external communication and product roadmaps.10% – Own and manage team backlogs and roadmapping tools.10% – Partner with testing managers to verify functionality; lead change control.5% – Participate in refinement, sprint planning, sprint reviews.5% – Run workshops, validate hypotheses, define solution pathways.5% – Support customer satisfaction improvement initiatives.5% – Deliver product training and identify team learning needs.QualificationsBachelor’s degree (or +4 yrs experience in lieu).8+ years business/solutions analysis OR6+ years Product Owner experience with strong Agile/SAFe knowledge.Experience leading large-scale ServiceNow transformations (CSM, ITSM, CRM).Healthcare experience preferred.SkillsExpert-level Agile knowledgeStrong product KPI, metric-driven decision-makingExcellent communication & prioritizationLeadership across teams and complex programsCertificationsScrum Product Owner (Required upon hire)ServiceNow certifications (Highly preferred)