Lead, Enterprise Project Manager at Global Relay

Who we are:For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.Your role:As Lead Enterprise Project Management you will manage a team that owns enterprise customer onboarding at Global Relay a leader in the FinTech and RegTech space. Reporting to the Manager of Enterprise Services you will lead build and train a team of Enterprise Project Managers in a high-growth enterprise environment. You will be responsible for ensuring the Enterprise Project Management team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer this role youll lead a talented global team balancing top-quality customer service optimization of workflows and manage recruitment learning and development performance management and career progression. This is a dynamic role for someone with excellent people and communication skills who can quickly grasp technical concepts and confidently collaborate with teams across Global Relay. If you thrive on leadership problem-solving and driving results this is your opportunity to make an impact.Your responsibilities:Recruit lead and inspire a high-performing team to achieve customer goals and objectivesOwn and drive the Enterprise PMO responsible for engaging with the worlds top finance and regulated companiesDevelop and drive strategic best practices for enterprise customer project managementCreate drive and evolve the departments strategic vision. Translating organizational roadmap and initiatives into actionable and structured departmental goals and tasksWork with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadershipAct as a point of escalation for customers and internal stakeholders with complex problem solving advise on complex cases and attend client callsDevelop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer and team needsReport on and own KPIs for working with and onboarding enterprise customersAbout you:Minimum 10 years of experience in SaaS Customer Onboarding and/or customer-facing roles8 years of management experience for mid-to-large size teamsStrong leader and motivator with a track record of exceptional performanceGoal-oriented self-starter demonstrating strong organization attention to detail creativity resourcefulness and leadershipStrong ability to manage multiple cross-functional projects involving customers processes and systems simultaneouslyProfessional business manner with the ability to establish relationships with executive stakeholdersOutstanding communication and organizational skills with strong attention to detailExcellent listening and interpersonal skillsHighly motivated and energetic with strong analytical and problem-solving skillsStrong work ethic with ability to multi-task and prioritize in a fast-paced environmentCompliance/finance industry knowledge or management consulting experience a plusCompensation:Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive health benefits program including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days which increase based on tenure. Other benefits include paid sick days maternity/parental leave enhanced program commuter benefits corporate bonuses and a 401(k)-retirement plan with company contribution matching.For employees based at our New York office we provide additional perks and amenities to enhance your work experience including a subsidized meal program courtesy of our in-house culinary team!Base salary range$150000$190000 USDWhat you can expect:At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.To learn more about our business culture and community involvement visit .Required Experience:IC Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Contract Experience: years Vacancy: 1