Lead, Global HR Operations at Payoneer

About the Skuad AcquisitionBack in August 2024 Payoneer acquired Skuad. Skuads expertise helps businesses in over 160 countries navigate complex challenges such as international payroll remote onboarding and regulatory compliance. This acquisition reinforces Payoneers mission and solidifies Skuads role as a trusted partner for global workforce management (WFM).This role will be part of our WFM business unitLocation USRemoteRole SummaryAs a Team Lead for the Shared Services team you will be the first point of contact for employers asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.What youll do Manage operations and processes related to the EOR employees and Client Documents communicate and explain details of end-to-end processes and policies Define update and maintain SOPs and SLAs and proactively ensure the team follows them Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience Run 24/7 operations manage caseload set priorities and allocate them within the team Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery Maintain data integrity on various internal applicationWho you are Must have hands-on experience in US payroll and onboarding processes. 4 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain Knowledge of Global compensation benefits and payroll administration will be preferred. Customer management skills Strong Problem-Solving Conflict handling and resolving ability Multi-tasking ability with an eye for details The role will include managing a team of 23 members based in LATAM and India. Demonstrated ability to perform in an entrepreneurial setting working independently across multiple groups and thriving in a high-pressure and rapidly growing environment Preferably MBA in Human ResourcRequired Experience:Exec Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full Time Experience: years Vacancy: 1