Lead Guest Experience Host at Eldorado Hotel & Spa
Job Description
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Full-time Hourly Position ranging from $18.50-$20.50/hour DOE + benefits.Located in Santa Fe, NM. Working out of Eldorado Hotel & Spa.
Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.
Essential Duties and Functions/Responsibilities/Tasks:
- Maintain high level of positive and professional approach with coworkers and guests.
- Work with the back of house team in your venue to ensure that all guest requests are met.
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
- Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Maintain the upmost confidentiality and care with guest information.
- Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable.
Why You'll Love Working With Us
- Competitive pay and comprehensive benefits, including a 25% 401(k) match!
- Generous employee discounts across Heritage hotels, restaurants, spa and retail!
- Complimentary meals during scheduled shifts!
- Free employee parking!
- Supportive team culture with opportunities for growth and advancement!
- A workplace rooted in New Mexico pride and community values!
HC2
Requirements:- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
- High school diploma or equivalent experience/training.
PIa651c4a7259e-3261
$40k - $44k is below typical pay for Broadcast Announcers and Radio Disc Jockeys nationally
Top performers earn significantly more—skill and negotiation matter.
Senior roles pay 117% more than entry—experience is well rewarded.
You may have room to negotiate or find better offers elsewhere.
Strong candidate leverage
High demand and responsive wages. Negotiate confidently on all fronts.
Why this market feels harder than it looks
This market is hiring aggressively, but pay depends heavily on positioning and most openings are backfilling churn, not expansion. Employers are filling roles, but not bidding wages up.
Who this leverage applies to
Where to negotiate
Likely Possible Unlikely
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Does this path compound?
Limited new roles, but specialists earn significantly more.
Consider building adjacent skills to stay marketable.