Lead I Software Engineering at TekWissen LLC

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services Position: Lead I - Software Engineering Location: San Jose CA Duration: 7 Months Job Type: Temporary Assignment Work Type: Hybrid Job Description: Summary As an HRSD Product Analyst you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities as well as project support. You will be able to get vast experience within various applications in ServiceNow but primarily be working under the HRSD (Employee Workflows) scope and applications gathering documenting testing and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe such as Payroll Equity Benefits HR Global Mobility etc. What Youll Do Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each. Co-author PRDs epics and user stories with acceptance criteria Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts. Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic. Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists) Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks. Support reporting and dashboard creation and maintenance Support UAT and hypercare Operate in CI/CD: update set/source control hygiene Maintain RAID/logs Business stakeholder management and communications for RTB and project requirements Rationalizing business requirements and translating them into technical requirements Certifications: ServiceNow System Admin certification (must) HRSD Implementation certification (preferred) Hands-on experience in HRSD configurations (must) Functional: 4 years Product/Business Analysis with 2 in ServiceNow HRSD Strong HRSD architecture knowledge and hands-on experience Ability to write precise requirements epics stories and acceptance criteria Experience using Jira Tek Wissen Group is an equal opportunity employer supporting workforce diversity. Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full Time Experience: years Vacancy: 1