Lead Warranty Process, Tools, and Claims Manager at GE Vernova

Job Description SummaryThe Lead Warranty Process Tools and Claims Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. This role is responsible for supporting NU Warranty claims processes and tools in addition to evaluating and dispositioning NU Warranty claims.Job DescriptionEssential Functions: Support definition and execution of Warranty Initiatives across HDNU and ServicesMaintain Warranty Training guides PowerNow modules eWarranty activation and links to related systems to ensure User access and understanding.Train Warranty team members and GEV site representatives (CPM/CSL) on Warranty Training guides utilization location and feedback processesOversee planning execution and completion of claim audits ensuring thorough and accurate reviewsExecute aligned region/site warranty claim evaluation and disposition in line with Warranty Policy and Standard WorkInterpret Customer NU Contract Warranty terms and conditions to determine claim validityReview technical case resolution to support claim validity and dispositionUse Lean to drive culture continuous improvement and workstream productivityGenerate ideas to maximize Customer value and GEV business growthBasic Qualifications Bachelors Degree in Engineering from an accredited university or college or High School Diploma/GED plus 6 years experience in warranty claims processing (contract terms and conditions warranty policy).Desired Characteristics Servant leadership mindsetIdentify opportunities for improvement and take the lead in initiating projects to address themHighly collaborative with demonstrated capability for driving changeAbility to identify Customer & business challenges and create ideas that meet both GEV and customer interestsAt least 3 years of combined experience with Power Generation/heavy equipment installation operation service or technical supportStrong communication & interpersonal skillsBrings high level of energy to the workplace and inspires othersDemonstrated capability in working within a matrixed global organizationCustomer-focused with clear concise written and oral communications to the appropriate levelRestless dissatisfaction with the way things are done focused on continuous improvementData driven but decisive despite ambiguityHumble open collaborative and continuously learningPassionate team memberTrack record of building trust and credibility with others through resultsConfidence to make decisions based on understanding product/process risksStretches limits with thinking challenges the status quoBasic knowledge of Six Sigma DMAIC 3 x 5 Whys or other Root Cause techniquesBasic knowledge of LEAN techniquesNote:To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.Additional InformationGE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No#LI-Remote - This is a remote positionApplication Deadline:For candidates applying to a U.S. based position the pay range for this position is between $100000.00 and $166700.00. The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on December 10 2025.Available benefits include medical dental vision and prescription drug coverage; access to Health Coach from GE Vernova a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability benefits life insurance 12 paid holidays and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually GE Vernova) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.Required Experience:Manager Key Skills Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA/QC Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 100000 - 166700