Liability Claims Reporting Specialist at SIXT

As a Liability Claims Reporting Specialist at SIXT you will play a vital role in supporting the operations of our Liability Department by managing the intake and reporting claims. You will serve as the first point of contact for customers and partners ensuring that all first notice of loss (FNOL) information is gathered accurately documented efficiently and handled with professionalism. This role is ideal for detail-oriented professionals with strong communication skills and a passion for delivering exceptional service in a fast-paced environment. Youll thrive here if you enjoy problem-solving learning new systems and collaborating with others to drive operational excellence.   YOUR ROLE AT SIXT You handle all inbound calls to the Liability Department collecting and documenting FNOL (first notice of loss) information from customers claimants and partners You conduct interviews to obtain statements and verify details for accurate claim setup and processing You maintain strong relationships with customers claimants and external partners ensuring timely and effective communication throughout the claims process You process incoming and outgoing emails calls and correspondence related to liability claims You adhere to company claims handling standards meeting or exceeding key performance indicators (KPIs) You assist with additional administrative or departmental tasks as needed to support overall claims operations   YOUR SKILLS MATTER Education & Experience  You have a high school diploma or GED (Bachelors degree preferred) and possess customer service experience; knowledge of claims handling or insurance terminology is a plus Professional Skills  You bring strong organizational analytical and multitasking abilities with exceptional attention to detail and accuracy Communication & Collaboration  You excel in written and verbal communication demonstrating professionalism when interacting with customers claimants and external stakeholders Technical Expertise  You are proficient in Microsoft Office (Word Excel) and comfortable learning new software and systems Work Ethic & Adaptability  You are dependable self-motivated and able to work both independently and as part of a team in a fast-paced dynamic environment Languages  You are fluent in English; additional language proficiency is a plus   WHAT WE OFFER Comprehensive Benefits Package  Enjoy medical dental vision life insurance short- and long-term disability and a 401(k)-retirement plan Paid Time Off  Vacation sick leave and company holidays to support a healthy work-life balance Bonus Plan  Participate in a performance-based bonus structure tied to individual and company goals Career Growth Opportunities  Develop your career within a growing global organization Hybrid Work Format  Benefit from a flexible 4/1 hybrid work schedule where applicable  Additional Information : About us:We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!Remote Work : NoEmployment Type : Full-time Key Skills Economics,Access Control System,B2C,Drafting,Informatica,Events & Exhibitions Department / Functional Area: Customer Service Experience: years Vacancy: 1